Service Desk Technician

Think You've Got What It Takes? Prove It at Just Solutions, Inc.!

We're looking for a driven Service Desk Technician in Fairport, NY who can deliver exceptional customer service, communicate clearly, and tackle technical challenges both in-office and on-site. Join our fast-moving MSP full-time and grow with us!

QUICK INFO:

Pay: $26–$36 per hour, based on experience

Schedule: Monday–Friday, 8:00 AM–5:00 PM, with overtime opportunities

Perks & Benefits:

• Health, dental, and vision insurance
• HSA/FSA
• Life insurance
• Short- and long-term disability
• Bonus structure
• PTO
• 401(k) with company match
• Growth opportunities
• Incentives for earning additional certifications

ROLE HIGHLIGHTS:

Each day looks different, but expect to:

• Respond to customer inquiries quickly, courteously, and professionally, ensuring a positive client experience
• Answer incoming phone calls from the office and provide clear, friendly technical assistance
• Travel on-site to client locations to deliver hands-on support and build strong relationships
• Monitor, document, and escalate tickets according to SLAs, maintaining accurate and detailed case notes
• Provide desktop support in person, over the phone, and remotely, using sound judgment and effective decision-making
• Perform scheduled remote maintenance and follow established service desk protocols
• Adhere to departmental policies for reporting, change control, and request management
• Manage multiple tickets, calls, and projects simultaneously while staying organized and efficient
• Own issues through resolution while knowing when and how to escalate to the appropriate team member
• Operate with client satisfaction in mind, maintaining a pleasant and professional demeanor in all interactions
• Submit timesheets promptly and ensure no ticket is left unattended

What You Need:

• Associate degree in Computer Science or equivalent experience
• CompTIA A+ or similar certification
• 5+ years of technical support or help desk experience (MSP preferred)
• Strong troubleshooting skills and familiarity with support tools
• Experience with antivirus platforms (ESET, SentinelOne, Windows Defender)
• Proficiency with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC)
• Working knowledge of DNS, DHCP, firewalls, AD, and mail flow
• Experience supporting iOS/Android devices and Windows 11/Microsoft 365
• Reliable vehicle and ability to travel throughout Western NY
• MacOS or PC‑building experience is a plus

UNLOCK YOUR POTENTIAL – APPLY TODAY!

Just Solutions, Inc. has been supporting businesses across Western New York for over 25 years. We deliver comprehensive IT solutions - from network infrastructure and cloud services to security and support - and we're growing fast. If you want to build your skills, take on meaningful work, and be part of a team that values your development, you'll fit right in.

Ready to get started? Apply today using our quick, mobile‑friendly application and take the next step in your IT career.

Must have the ability to pass a background check