Service Desk Technician
At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.
We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.
Responsibilities:
- Provide initial contact and incident resolution to customers with hardware, software, and application problems.
- Attempt to resolve as many incidents during the first call as possible.
- Document incident resolution and status in incident PSA tool.
- Provide day-to-day support for localized PC issues.
- Create and manage user accounts and provide remote troubleshooting support to customers.
- Provide input and update to standard operating procedures.
- Participate in the organization's change management process.
- communicating and escalating issues using sound judgment and self-initiative.
- Provide polite and friendly customer service.
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Other Details about the Job
- Benefits are offered such as medical/dental/vision insurance and vacation time. 401k will be obtained as a benefit after 1 full year of service.
- You will be placed at our Fair Lawn, NJ office. Please do not apply if you are not local or are not willing to relocate.
- Compensation for Service Desk Technician will range from $40,000 to $50,000 based on experience, if your experience falls outside required ranges compensation may be based on other open roles.
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