Service Desk Technician (Desktop Lead) - Roxbury Community College
Roxbury Community College
Boston, MA
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JOB DETAILS
SKILLS
Cloud Computing, Community Support, Customer Support/Service, Desktop PC, Hardware Administration, Help Desk, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Microsoft Windows Azure, Microsoft Windows Operating System, Operations Management, Software Administration, Technical Support
LOCATION
Boston, MA
POSTED
30+ days ago
Location: Boston, MA Category: Full Time Staff Job Type: Full Time Posted On: Wed Apr 29 2026 Job Description:
Title: Service Desk Technician (Desktop Lead)
Unit: MCCC
Department: Information Technology
Reports To: CIO
Date: May 2026
Job Summary
The Service Desk Technician (Desktop Lead) serves as the primary point of contact for advanced hardware and software support at Roxbury Community College (RCC). Operating within a Windows-focused environment integrated into the Azure Cloud, the Desktop Lead ensures high-quality technical support while overseeing the day-to-day operations and management of the ITIL-based helpdesk ... more...