Administrative Skills, Agile Programming Methodologies, Business Analysis, Business Support, Communication Skills, CompTIA Security+, Customer Support/Service, DoD Directive 8140, DoD Directive 8570, Enterprise Applications, Help Desk, IAT - Information Assurance Technical, IT Service Management (ITSM), Microsoft Certifications, Microsoft SharePoint, Project Tracking, Remedy, Secret Clearance, ServiceNow, Software Administration, Space Operations, Technical Support, Time Management, Trouble Tickets, United States Citizen, User Documentation
LOCATION
Colorado Springs, Colorado
POSTED
10 days ago
Overview:
Abacus Technology is seeking a Service Desk Technician to provide technical support for Space Operations Command at Peterson SFB. This is a full-time position.
Responsibilities:
Provide first call resolution for a variety of technical issues.
Open and log trouble tickets, maintain ownership of tickets, and monitor progress and resolution to ensure tickets are resolved and closed.
Escalate tickets as necessary to tier 2 staff.
Provide business analysis support to end-users, document their requirements with user stories, and directly create/update applications or escalate them to our solution developers.
Perform training associated with Tier 1 support as needed.
Qualifications:
2+ years experience in a service desk or technical support role. 2+ years experience in SharePoint and Teams administration. Associate’s degree in a related field. Additional experience may be substituted for degree requirements. Must be Security+ CE certified (or hold equivalent certification in compliance with DoD 8140/8570 IAT II requirements). Must hold a Microsoft 365 Fundamentals certification. HDI-CSR certification desired. Experience with MS SharePoint and Teams administration. Experience with Enterprise Task Management Software Solution (ETMS2) a plus. Experience managing ticket resolution ITSM, such as Remedy or ServiceNow. Strong desktop application administration experience to include Microsoft Office, web browsers, and anti-virus applications. Experience with Active Directory. Must be able to provide courteous, timely and professional treatment of all customers. Must have outstanding customer service and communications skills and the ability to interact professionally within all levels of an organization. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
About the Company
A
Abacus Technology
To be successful in today's rapidly changing business and technology environment, you need an experienced and agile partner you can trust. Abacus Technology Corporation has big business experience, without big business inefficiencies. We can tackle any challenge, effectively and with flexibility. As an independently-owned and operated business, we make decisions to exceed customer – not shareholder – expectations. Abacus Technology Corporation offers a full spectrum of information technology support integrated with professional services in software, systems, management, communications, and engineering analysis. Through these tailored support services, we supply our customers with innovative, value-added, and process-driven solutions for exceeding their strategic business goals through improved service delivery quality and enabling them to realize significant operational cost savings.