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Customer Service Jobs

Service Desk Technician

The Intersect Group

Alpharetta, GA

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JOB DETAILS
SKILLS
Communication Skills, Computer Maintenance, Customer Support/Service, Desktop Administration, Desktop PC, Detail Oriented, Establish Priorities, Hardware Administration, Identify Issues, Interpersonal Skills, Knowledge Base, Laptop PC, Maintenance Services, Microsoft Product Family, Multitasking, Network Administration/Management, Network Connectivity, On Site Support, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Software Administration, Software Configuration Management, Technical Delivery, Technical Operations, Technical Support, Time Management, VPN (Virtual Private Network), Wide Area Network (WAN), Writing Skills
LOCATION
Alpharetta, GA
POSTED
7 days ago

Role Summary
The Support Technician plays a critical role in ensuring seamless day to day technology operations for more than 200 schedulers and end users across a multi site environment. This position serves as the frontline resource for troubleshooting, resolving technical issues, and delivering exceptional customer support.

This individual will manage service requests, diagnose and resolve hardware and software issues, and support both onsite and remote users. The role requires strong communication skills, attention to detail, and the ability to independently manage multiple priorities while collaborating with broader IT teams.

Key Responsibilities
• Respond to service requests and technical inquiries from end users in a timely and professional manner
• Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, and peripheral devices
• Log, track, and prioritize incidents using a ticketing system to ensure timely resolution
• Provide remote and onsite support to users across multiple locations within a wide area network environment
• Assist with installation, configuration, and maintenance of software applications including Microsoft 365
• Install, maintain, and troubleshoot hardware including printers, laptops, and desktops
• Document common issues, solutions, and procedures while contributing to knowledge base content
• Collaborate with IT teams to escalate complex issues and support ongoing technology initiatives

Key Requirements
• Minimum of 3 years of experience supporting PC hardware, software, networking, and end user environments
• Strong technical knowledge of Microsoft operating systems, Microsoft 365 applications, and standard PC peripherals
• Experience working in a service desk or technical support environment preferred
• Familiarity with network operations, connectivity troubleshooting, and VPN technologies
• Demonstrated troubleshooting and problem solving skills with the ability to diagnose technical issues effectively
• Strong customer service orientation with excellent verbal and written communication skills
• Ability to manage multiple priorities and support a high volume user environment
• Strong interpersonal skills with the ability to build rapport and guide users through technical solutions

About the Company

T

The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2006

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