Service Desk Support Specialist II

H2 Performance Consulting

Washington, DC

JOB DETAILS
LOCATION
Washington, DC
POSTED
30+ days ago

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

 

H2 Performance Consulting (H2) is seeking a Service Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC).  The Service Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.

The Service Desk Support Specialist responsibilities will include:

  • Answering phones and entering initial ticket information.
  • Helping to resolve simple issues.
  • Providing password resets and account unlocks as needed
  • Providing basic troubleshooting and problem resolution for supported applications
  • Providing ticket escalation to Tier 2 technical support technicians.
  • Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
  • Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users.

 

Required Education:

  • High School or equivalent diploma.

 

Required Qualifications:

  • Five (5) years’ IT related experience
  • Three (3) year's experience in Service Desk Tier 1 Support
  • CompTIA Security+ CE
  • Experience with Remedy Helpdesk systems

 

Desired Qualifications:

  • Experience with SharePoint Requests for Services (RFS) application.

 

Clearance Qualifications:

  • Must have a DoD Final Secret Security Clearance

 

Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com.   All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.

About the Company

H

H2 Performance Consulting

Who We Are
Founded in 2005, H2 Performance Consulting (H2PC) partners with our clients to achieve tangible results and real value. Utilizing a strategic approach by leveraging the right consultants to deliver suitable solutions, H2PC tailors their model to fit our client's needs and business challenges. H2PC does this via successful utilization of our portfolio of tools, templates, and processes. With a reputation for integrity, commitment and hard work, we've enjoyed a five-year track record of strategic advisory and consulting services acquired through truly achieving our client's objectives. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

H2PC's consultants assist our clients with achieving a sustainable competitive advantage, building more capable organizations, and securing lasting results.

Our consultants hold a variety of industry certifications and many have advanced degrees. This coupled with significant industry consulting and military experience, culminates into a powerhouse of consulting delivery capability readily available to our clients. H2PC experienced rapid growth from 2008 to 2009 (572%), based on outstanding client delivery and partnering success and was. Consequently, H2PC was awarded the 2009 Industry Excellence Award for Entrepreneurship by the Pensacola Bay Area Chamber of Commerce as well as being named number 139 on Inc. Magazines Top 500/5000 list of fastest growing companies in America for both 2009 and 2010.

HPC2 is a small women-owned business based in Pensacola, FL and holds 8(a) disadvantaged SBA designation.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Management Consulting Services
FOUNDED
2005
WEBSITE
http://www.h2pc.com