Service Desk Specialist

Hodgson Russ LLP

Buffalo, New York

JOB DETAILS
SKILLS
Audio Hardware, Audiovisual, Business Administration, Computer Science, Computer Software, Continuous Improvement, Customer Support/Service, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Legal, Microsoft Office, Mobile Devices, Resolve Customer Issues, Service Delivery, Support Documentation, Technical Support, Testing, Videoconferencing, iManage
LOCATION
Buffalo, New York
POSTED
2 days ago

Join our dynamic Information Technology team and play a key role in providing a high degree of customer service, technical expertise, and timeliness to the firm’s users. Hodgson Russ LLP, a regional law firm with 230+ attorneys in 10 offices, is seeking an experienced Service Desk Specialist to join our busy Information Technology department resident in our Buffalo office. In this role, you will be responsible for:

  • Providing responsive, high-quality IT support by resolving user inquiries and technical issues related to software, systems, hardware, audio-visual equipment, and mobile devices, ensuring minimal disruption and optimal productivity.
  • Delivering effective and innovative solutions, maintaining current knowledge of IT technologies and policies, and documenting all support activities in accordance with procedures.
  • Providing expert-level support for audio-visual systems, video conferencing, and mobile device management, including setup, configuration, provisioning, and troubleshooting.
  • Supporting equipment for meetings, presentations, and off-site events, while collaborating with team members to share knowledge and continuously improve service delivery.

To succeed in this role, you must be competent in the full range of computer software related to the position including MSOffice suite and law firm specific software applications e.g. iManage, Litera, and Mimecast. This role demands a strong generalist, technical skillset, with the capability of providing top quality client support across the full spectrum of systems and applications.  Associate’s degree in computer science, IT, business administration, or a related field with two years’ full-time work-related experience in a multi-office, networked environment with multiple software packages and hardware devices.

Hodgson Russ offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401(k), Paid Time Off, pension plan, and more.  At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Buffalo is $52,572 to $62,000. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level.

Please apply on-line by visiting our career page at www.hodgsonruss.com. If your skills and experience match the open position, a member of the human resources team will contact you directly. Thank you for your interest in Hodgson Russ.

Hodgson Russ LLP is an Equal Opportunity Employer. The Firm is committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, familial status, or any other legally protected basis. https://www.hodgsonruss.com/about-diversity.html.

About the Company

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Hodgson Russ LLP

For nearly 200 years, Hodgson Russ has had a philosophy and tradition of giving generously of our time, talent, and finances to the communities we serve. Our attorneys and staff serve on the boards of directors of more than 100 organizations, including those devoted to health care, education, the arts, civic and business interests, and social issues. At all levels, we encourage attorneys and staff to support community organizations with their time, skills, and passion. In addition to the hours we devote to charities, the firm is pleased to provide financial support to more than 250 worthy organizations.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Legal Services
FOUNDED
1817
WEBSITE
http://www.hodgsonruss.com/