Amazon Web Services (AWS), Atlassian JIRA, Bash Scripting, Citrix Product Family, Cloud Computing, Contract Management, Customer Support/Service, Desktop Virtualization, DevOps, Documentation, Establish Priorities, Finance, Financial Systems, Firewalls, Hardware Virtualization, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Internet Security, Inventory Management, Leadership, Local Area Network (LAN), Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Exchange Server, Microsoft Hyper-V, Microsoft Windows Azure, Microsoft Windows Operating System, Operations Management, Outsourcing, Performance Metrics, Portuguese Language, Privacy Regulations, Process Improvement, Project/Program Management, Purchasing/Procurement, Regulatory Requirements, Risk Management, Scripting (Scripting Languages), Service Level Agreement (SLA), ServiceNow, Spanish Language, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Technical Leadership, Technical Support, VMWare, Vendor/Supplier Management, Wi-Fi, Wide Area Network (WAN), Windows PowerShell