Role name: Service Desk Analyst
Experience (Years): 0-2
Location: Newark, NJ
Duration: 12+ Months
Role Description: - The IT Service Desk Analyst will provide first level of technical support to the customer.
- The analyst will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of the issues and will be performing request fulfillment.
- Receive calls, chats, emails, and web tickets to address the issues and request fulfillment.
- Strong technical and analytical skills.
- Fluency in the English language.
- Adept in both software and hardware related troubleshooting.
- Experienced in handling Active Directory Users and Directory (password resets, unlocks, account creation/schema, access provisions).
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.