Service Desk Analyst

Kforce Inc.

Leawood, KS

JOB DETAILS
SALARY
$19–$21
SKILLS
Analysis Skills, Communication Skills, Customer Support/Service, Identify Issues, Legal, Microsoft Active Directory, Problem Solving Skills, Product/Service Launch, Short Messaging Service (SMS), Systems Administration/Management
LOCATION
Leawood, KS
POSTED
30+ days ago
Kforce is looking for a Service Desk Analyst for a fully onsite, contract opportunity with an organization in the Leawood, KS area. The ideal candidate will provide Tier 1 support, assist with password resets, roll out PCs, and perform basic Active Directory tasks. This role requires excellent troubleshooting skills and the ability to communicate effectively with stakeholders at all levels. Responsibilities:
  • Perform password resets and assist users with login issues
  • Roll out PCs and build machines as needed
  • Provide basic Active Directory support
  • Offer Tier 1 support and troubleshoot technical issues
  • Utilize a ticketing system to manage and resolve support requests
  • Communicate effectively with stakeholders of all levels to ensure issues are resolved promptly
  • Ask questions to diagnose problems and provide appropriate solutions

Requirements:

  • Experience with password resets and user login support
  • Proficiency in rolling out PCs and building machines
  • Basic knowledge of Active Directory
  • Previous experience in a Tier 1 support role
  • Strong troubleshooting skills and the ability to ask the right questions
  • Familiarity with ticketing systems
  • Excellent communication skills and the ability to interact with stakeholders at all levels
  • Availability to work onsite 5 days a week
Preferred Qualifications:
  • Certifications in relevant IT fields
  • Previous experience in a similar role

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/