Service Desk Agent Must be located in Portland, OR area US Citizenship Required Attention Service Desk personnel! New opening for a daytime, fully remote IT service desk role where you will provide support to Bonneville Power Administration - an enterprise of roughly 4500 users. General Summary Provides remote Tier 1 technical end user support to Bonneville Power Administration, an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone for a wide variety of hardware, software and site-specific applications in an enterprise environment.D
Dunhill Professional Search of Wilmington, Inc.