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Service Delivery Specialist

TekWissen LLC

West Hills, CA

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JOB DETAILS
SALARY
$30–$35
SKILLS
Administrative Skills, Analysis Skills, Asset Management, Billing, Biology, Biotech and Pharmaceutical, Business Processes, Change Order Management, Communication Skills, Computer Skills, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Diversity, Documentation, Environmental Sciences, Establish Priorities, Financial Compliance, Financial Management, Financial Metrics, Financial Services, Follow Through, Healthcare, Inventory Management, Laboratory Equipment, Maintain Compliance, Microsoft Windows Operating System, On Site Support, Operational Improvement, Operational Strategy, Operational Support, Operations Planning, Operations Processes, People Management, Performance Management, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Management, Product Development, Profit & Loss, Project Tracking, Project/Program Management, Purchasing/Procurement, Reconciliation, Regulatory Requirements, Revenue Growth, Sales Strategy, Scientific Research, Service Delivery, Statement of Work (SOW), Team Lead/Manager, Team Player, Technical Delivery, Time Management, Vendor/Supplier Management, Vendor/Supplier Relations, Workforce Management, Writing Skills
LOCATION
West Hills, CA
POSTED
6 days ago

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. The job opportunity below is with one of our clients specializing in biotechnology product development services. The client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As a global leader in serving the scientific community, the organization generates approximately $40 billion in annual revenue and is committed to making the world healthier, cleaner, and safer. Their global team delivers innovative technologies, convenient procurement solutions, and pharmaceutical services through industry-leading brands.

Position: Service Delivery Specialist / Service Support Representative
Location: West Hills, CA - 91304
Duration: 3+ Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: Day Shift

Summary:

The role is responsible for overseeing site operations, managing service programs, driving account performance, ensuring compliance, and maintaining strong customer relationships. This position supports operational excellence through service coordination, financial oversight, vendor management, continuous improvement initiatives, and team leadership in a customer-focused environment.

Responsibilities:

  • Conduct site operations in accordance with contract terms and statement of work.
  • Drive account strategy to achieve revenue growth, service expansion, profitability, and retention goals.
  • Build and maintain professional relationships with customers, vendors, and internal teams.
  • Ensure high levels of customer satisfaction and loyalty.
  • Lead business review processes and support continuous improvement initiatives.
  • Collect, analyze, and report customer metrics related to financials, compliance, growth, and profitability.
  • Develop and track action plans to improve operational performance.
  • Ensure compliance with asset management, inventory management, and regulatory requirements.
  • Support issue resolution and escalation management.
  • Monitor service activities for timeliness, accuracy, and quality.
  • Maintain service and financial documentation for contracts and vendor compliance.
  • Resolve billing discrepancies, invoice issues, and service-related questions.
  • Review field service reports and invoices for accuracy and completeness.
  • Identify alternative service methods and parts aligned with operational strategies.
  • Dispatch work orders to vendors and follow up through completion.
  • Manage and monitor high-value repairs and purchase approvals.
  • Adhere to all safety, security, and operational procedures.
  • Collaborate with regional teams and management.
  • Define project scope and manage change requests.
  • Supervise employee workload, goals, and performance review processes.
  • Establish and maintain standards for onsite operations.
  • Support opportunities to expand service and operational capabilities.
  • Participate in process improvement and business performance initiatives.
  • Perform additional duties as assigned.

Required Skills:

  • Should have a minimum of 4 years in a customer-facing role.
  • Experience in a life sciences environment.
  • Must have a minimum of 2 years in a people management or supervisory position.
  • Strong PC skills and proficiency with Windows-based software.
  • Ability to work independently and proactively resolve issues.
  • Strong relationship-building and customer service skills.
  • Team-oriented mindset with collaborative working style.
  • Effective decision-making and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Strong time management and prioritization skills.
  • Ability to manage commitments, track progress, and ensure completion of tasks.
  • Self-motivated and results-driven approach.
  • Experience managing service activities, vendors, and operational workflows.
  • Knowledge of inventory management, compliance, and service coordination processes.
  • Ability to perform walking, sitting, standing, kneeling, crouching, lifting, repetitive motions, pushing, pulling, grasping, and computer-based work.
  • Capability to perform light to medium physical work.
  • Visual acuity suitable for clerical, professional, and administrative tasks.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/