Service Delivery Representative

This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services.

Your Tasks

• Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications.
• Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others.
• Assist the Account Manager in providing data, advice and resolving problems.
• Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer.
• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure that all orders are cleared in a timely manner.
• Support account and purchasing team to troubleshoot issues with orders.
• Communicate with customers on order status and expected delivery dates.
• Coordinate return shipments (e.g. create return labels).

• At least 3 years of Customer Service Experience.
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, Power Point and Power BI required.
• 3PL, Supply Chain, Logistics or similar experience preferred.
• Ecommerce experience preferred.
• Strong organizational skills.
• Solid analytical ability and Strong verbal and written communication skills.
• SAP knowledge.
• Project management experience is a plus.

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.