Service Delivery Ops Associate

Service Delivery Operations Associate, HR Shared Services
Location: San Antonio, TX, Hybrid, 1 to 2 days onsite per month
Schedule: Full-time, 40 hours per week, 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM
Pay Rate: $18.00 to $20.00 per hour
Assignment Length: ASAP through 08/31/2026
Openings: 3
Work Authorization: U.S. Citizenship required

We are seeking detail-oriented Service Delivery Operations Associates to support HR operations within a shared services environment. This role is ideal for candidates with strong administrative, communication, and problem-solving skills who are comfortable handling confidential employee information and working across multiple systems.

This position supports day-to-day HR service delivery functions, including responding to employee inquiries, processing offer documentation, supporting background check activity, maintaining electronic personnel files, and assisting with research and information requests.

Key Responsibilities:

• Respond to HR-related questions from employees through ticketing systems and shared mailboxes.
• Generate and audit offer letters and new hire offer packets.
• Initiate and assist with background check processing for new hires.
• File electronic offer documents and employee personnel records.
• Research, summarize, and compile information in the requested format.
• Assess and resolve standard and non-standard issues, escalating to leadership when needed.
• Follow established HR policies, procedures, and service delivery methods.
• Collaborate professionally with internal teams and external partners.
• Handle sensitive and confidential information with discretion.
• Maintain strong attention to detail, accuracy, and time management.

Required Qualifications:

• U.S. Citizenship required.
• Bachelor's degree or 1 year of related work experience.
• At least 1 year of experience using Microsoft 365, including Outlook, OneNote, Skype, and Word.
• At least 1 year of working knowledge of SharePoint.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong critical thinking and problem-solving skills.
• Comfortable learning and using technology-based systems.

Preferred Qualifications:

• 1 year of Microsoft Excel experience.
• 6 months of Workday experience.
• 6 months of Greenhouse experience.
• 6 months of ServiceNow experience.

Ideal Candidate Profile: The ideal candidate will have experience in HR operations, administrative support, shared services, employee support, onboarding coordination, background check processing, or document management. Candidates should be professional, organized, tech-savvy, and comfortable working with confidential employee information.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.