Business-to-Business (B2B), Communication Skills, Customer Experience, Customer Satisfaction, Delivery Management, Maintain Compliance, Problem Solving Skills, Project/Program Management, Retail, Service Delivery, Small Business
LOCATION
Frisco, TX
POSTED
1 day ago
The Service Delivery Manager SMB at T-Mobile is responsible for overseeing the execution of standardized B 2 B service deliveries for small and medium business customers. This role ensures consistent, high-quality delivery outcomes by managing multiple concurrent engagements and maintaining strict adherence to established delivery models and timelines. By proactively identifying and resolving delivery flow issues, the position safeguards throughput and customer satisfaction. The Service Delivery Manager coordinates closely with internal teams and stakeholders to drive accountability and resolve blockers efficiently. Through clear communication and seamless transition management, this role directly enhances the customer experience and supports T-Mobile's commitment to operational excellence. Job Responsibilities: Oversees the execution of standardized B 2 B service deliveries to ensure consistent and high-quality outcomes for small and medium business customers Manages multiple concur...Delivery, Manager, Customer Experience, Project Management, Service, Communications, Retail