Montgomery County's Alcohol Beverage Services (ABS) is seeking an experienced Service Delivery Manager to lead the migration of its gift card program into Microsoft Dynamics 365 Commerce (D365). This is a short-term, high-impact engagement conducted fully remotely.
In 2023, ABS deployed D365 as its point-of-sale platform across 27 retail stores. ABS is bringing its gift card program fully in-house within D365 — making D365 the system of record for gift card issuance, balance management, redemption, and cross-store operations.
Key Responsibilities
• Develop a comprehensive project plan with all stakeholders covering six phases: discovery, solution design, build and configuration, test and pilot, migration and cutover, and handoff.
• Oversee stakeholder execution of assigned tasks upon project plan approval by ABS-IT.
• Submit progress reports to ABS-IT semi-weekly at minimum, and on an ad-hoc basis as requested.
• Ensure Avanade and NWT maintain PCI DSS compliance throughout the engagement.
• Deliver stabilization and closeout summaries and a full support handoff package at project conclusion.
Requirements
Required
• Demonstrated experience managing technology delivery projects with multi-vendor coordination
• Familiarity with Microsoft Dynamics 365 Commerce or comparable retail/POS platforms
• Working knowledge of payment systems, credit card processing, and PCI DSS compliance requirements
• Ability to develop and manage structured project plans across multi-phase delivery lifecycles
• Strong written communication skills for stakeholder reporting and technical documentation
Preferred
• Experience with gift card, loyalty program, or payment connector migrations
• Prior work with government or public sector clients
• Familiarity with JPMorgan Chase payment services or Avanade/NWT delivery environments
Benefits
This engagement offers a compelling opportunity for an independent contractor or consulting firm:
• Fully remote engagement — work from anywhere with no required relocation
• Defined scope and timeline (~10 weeks) with a clear start and finish
• High-visibility project with a county government client managing 27 retail locations
• Collaborative stakeholder environment with established partners (Avanade, NWT, ABS-IT)
• Firm Fixed Price contract — predictable compensation structure
• Opportunity to contribute to a meaningful public sector technology modernization initiative