Service Delivery Manager Jobs in USA, IL, Westmont | Rose International Job
Rose International
Westmont, IL
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JOB DETAILS
SALARY
$35–$40 Per Hour
JOB TYPE
Full-time
SKILLS
Calendar Management, Communication Skills, Cross-Functional, Customer Support/Service, Delivery Management, Establish Priorities, Genesys Solutions, Interpersonal Skills, Microsoft Dynamics, Microsoft Office, Multitasking, Order Management, Organizational Skills, Presentation/Verbal Skills, Project/Program Management, Purchasing/Procurement, Salesforce.com, Secondary School, Service Delivery, Tableau, Team Lead/Manager, Writing Skills
LOCATION
Westmont, IL
POSTED
17 days ago
Required Education: High School or equivalentRequired Experience: Commitment to excellent customer service Strong Experience with Microsoft Office Tableau (user level) Best in class organizational skills Ability to manage and prioritize multiple responsibilities simultaneously Shape Expectations & Outcomes Complete and accurate Customer Service Request Intake Response time Accuracy of work order creation Prioritization Material Ordering Coordination of supplemental labor, subcontractors, outside service providers, etc. Planning and Scheduling Familiarity and a general understanding of the systems we support and the components within Strong interpersonal skill including the ability to manage in highly charged situations internally and externally. Exceptional communication skills - verbal and written. Multitasking multiple work streams at one time.Preferred Experience: Work Order Management Systems (Salesforce bFO/bFS Lightning preferred) Virtual (PC Based) Call Systems (Genesys system preferred) Microsoft Dynamics (Preferred)Job Responsibilities: Service Delivery Manager (SDM) is the responsible/conductor of the delivery team and is accountable for all customer call and web-based intake, scheduling, coordination, material procurement and various other direct delivery coordination activities. This position is equivalent to a Service Project Manager position. This is a Critical Path and high accountability role and demands a highly committed and dynamic individual. Customer Service Request Intake Planning and preparation for core service execution teams Ownership of all coordination for core service delivery Work Order Creation and lifecycle management Cross-functional collaboration and communication to ensure streamlined and expeditious delivery Direct support of our customers Operational excellence and world class service delivery Service Delivery Planning? for all core service types Service Agreements Reactive work orders Quoted Service Relationship Development with execution/action teams Coordination of internal and external teams and subcontractors in a rapid response business environment Networking internally and externally **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
About the Company
R
Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.