$150,000–$180,000 Per Year
Automation, Change Requests/Orders, Continuous Improvement, Customer Relations, Customer Satisfaction, Delivery Management, Documentation, Enterprise Applications, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Legal, Loan Funding, Maintain Compliance, Metrics, Operations Management, Performance Metrics, SAP, Service Delivery, Service Level Agreement (SLA), ServiceNow, Student Loans
Must Have Technical/Functional Skills
- 10+ years in AMS/service delivery
- Strong experience in transition + SLA-driven delivery
- Deep knowledge of ITSM/ITIL and tools like ServiceNow
- Experience managing enterprise applications (SAP preferred)
Roles & Responsibilities
- Service Delivery: Manage AMS operations, ensuring availability, performance, and SLA adherence
- Transition: Lead service transition (KT, ramp-up, documentation, handover to steady state)
- SLA Governance: Track KPIs, drive RCA, and implement service improvement plans
- ITSM: Ensure adherence to ITIL processes (Incident, Problem, Change, Request)
- Stakeholder Management: Act as primary client interface; conduct governance reviews
- Continuous Improvement: Drive automation, efficiencies, and service optimization
Generic Managerial Skills, If any
Success Metrics
- SLA compliance
- Customer satisfaction (CSAT)
- Incident reduction & operational efficiency
- Successful transition outcomes
Base Salary Range: $150,000 - $180,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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Tata Consultancy Services Ltd