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Service Delivery Management Consultant

Securian Financial

Saint Paul, MN

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JOB DETAILS
SALARY
$73,700–$136,800 Per Year
SKILLS
Alliance/Partner Management, Analysis Skills, Business Operations, Business Skills, Business Strategy, Business Support, Capacity Utilization, Change Management, Channel Strategies, Communication Skills, Community Relations, Conflict Resolution, Consulting, Continuous Improvement, Cross-Functional, Delivery Management, Employee Benefits, Establish Priorities, Financial Services, Financial Strategy, Focus Groups, Follow Through, Insurance, Investment Management, Leadership, Management Consulting, Marketing, Matrix Management, Multicultural, Operational Improvement, Operational Strategy, Operations Management, Operations Planning, Operations Processes, Organizational Development/Management, Problem Solving Skills, Project/Program Management, Relationship Management, Risk Analysis, Risk Management, Sales Management, Scorecarding, Service Delivery, Team Lead/Manager
LOCATION
Saint Paul, MN
POSTED
1 day ago
Overview:

Employee Benefits Solutions (EBS) leverages a Service Delivery Management discipline to provide a holistic, cross-functional view of how shared services, operational work, and business commitments intersect to support business outcomes.

As a key contributor within EBS' matrix operating model, the Service Delivery Management Consultant strengthens operational transparency, alignment, accountability, and risk management across shared service dependencies. This role does not oversee delivery execution or manage partner teams; rather, it ensures business priorities, operational risks, dependencies, and impacts are visible, connected, and effectively communicated across EBS and Shared Services.

The consultant partners with EBS Business, Strategy, Operations, and Shared Services leaders to facilitate governance, improve cross-functional alignment, enable informed decision-making, and reinforce accountability for shared operational outcomes.

Responsibilities include but are not limited to:

Operational Governance & Facilitation

  • Facilitate operational governance forums (e.g., QBRs) that drive productive discussion, decision-making, accountability, and cross-functional alignment.
  • Design and continuously improve governance structures, agendas, reporting, and discussion frameworks.
  • Translate complex operational information into concise, actionable insights for leadership.
  • Ensure governance forums drive clear outcomes, ownership, and follow-through.
  • Escalate unresolved risks, dependency conflicts, or alignment gaps through appropriate leadership channels.
Cross-Functional Alignment & Relationship Management
  • Build and maintain strong partnerships across EBS and Shared Services (e.g., EBST, SBS, Marketing, and other key partners).
  • Facilitate operational readiness and alignment as work transitions from project delivery into ongoing operations.
  • Partner with Shared Services Leaders focused on organizational outcomes by aligning priorities, surfacing misalignment early, and enabling resolution of cross-functional issues.
  • Pre-wire discussions and identify risks ahead of governance forums to support productive conversations and decision-making.
  • Foster a "one team" mindset while reinforcing accountability for shared outcomes.
Operational Visibility & Prioritization
  • Maintain visibility into cross-functional operational work, including run-the-business (RTB), sustainment (KTLO), and operational improvement efforts.
  • Develop insight into operational dependencies, risks, and emerging issues impacting EBS outcomes.
  • Synthesize information from multiple sources (portfolio management, scorecards, partner teams, etc.) into actionable leadership insights.
  • Provide visibility into work demand, capacity utilization, gaps, overlaps, and operational tradeoffs.
  • Support intake, alignment, and prioritization discussions for operational work requiring cross-functional coordination.
  • Partner with the EBS Project Portfolio Manager and functional leaders to identify work requiring cross-functional visibility and alignment.
  • Surface tradeoffs, constraints, and capacity implications to inform prioritization decisions while enabling leadership ownership of decisions.
Performance, Value & Cost Transparency
  • Integrate operational performance, efficiency, and cost considerations into governance discussions.
  • Ensure operational outcomes, value realization measures, and success indicators are visible and monitored to reinforce accountability for business results.
  • Facilitate discussions regarding service performance, operational efficiency, capacity utilization, and high-level cost impacts.
  • Partner with Finance and Strategy to incorporate appropriate levels of financial transparency, including eDRIP insights and related cost considerations.


Governance Evolution & Continuous Improvement
  • Identify opportunities to improve the operational governance model and recommend enhancements.
  • Evolve governance processes, tools, and forums to improve organizational effectiveness and decision-making.
  • Support EBS' continued maturity in managing operational work, aligning across functions, and making informed tradeoff decisions.
  • Partner with Strategy to ensure alignment between strategic objectives, execution priorities, and operational governance practices.


Qualifications:
  • Strong systems-thinking capabilities with the ability to connect complex cross-functional inputs and outcomes.
  • Exceptional facilitation, communication, and stakeholder management skills, including experience engaging senior leaders.
  • Demonstrated ability to influence without direct authority and drive alignment within a matrixed organization.
  • Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable insights.
  • Ability to operate effectively in ambiguous environments and create structure where needed.
Preferred Qualifications:
  • Experience working within or closely supporting Employee Benefits Solutions (EBS), Shared Services, or similarly matrixed operational environments.
  • Knowledge of EBS operational processes, governance forums, and cross-functional dependencies.
  • Experience working across multiple stakeholder groups in a matrixed organization.
  • Familiarity with project or program management disciplines, without primary responsibility for delivery execution.
  • Experience in financial services, insurance, or related industries.
Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes), you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

*At Securian Financial the internal title for this position is Project/Program Management Consultant.

Preferred Skills:
Analytical Thinking, Business Acumen, Change Management, Conflict Resolution Strategy, Continuous Improvement, Executive Communications, Facilitation, Influencing Without Authority, Prioritization, Relationship Management, Stakeholder Relationship Management, Strategic Thinking

The estimated base pay range for this job is:

$73,700.00 - $136,800.00

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:
  • We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
  • Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
  • Holidays: Securian provides nine company paid holidays.
Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:
  • Mental Wellness and Disability
  • Pride at Securian Financial
  • Securian Young Professionals Network
  • Securian Multicultural Network
  • Securian Women and Allies Network
  • Servicemember Associate Resource Group


For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

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About the Company

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Securian Financial