Service Delivery Management Consultant 3- Support

Oracle Health Government Services is seeking a skilled Support Integration Architect to join our mission-driven organization. In this role, you will be responsible for ensuring seamless service transition, operational stability, continuous improvement, and effective collaboration across internal teams, external partners, and customer stakeholders. The ideal candidate will have a solid understanding of support governance, incident management alignment, service integration, and operational readiness activities throughout the transition and post-transition support lifecycle. You will collaborate with cross-functional teams-both internal stakeholders and client partners-so familiarity with sustainment transition, ongoing production support, service integration, continuous improvement, and operational excellence is essential.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $28.94 to $71.30 per hour; from: $60,200 to $148,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3

• Lead and coordinate the transition of applications and operational responsibilities into the support model.
• Partner with project teams, operational stakeholders, vendors, and client leadership to ensure successful knowledge transfer and operational readiness.
• Establish and validate support processes, escalation paths, SLAs, operational procedures, and governance frameworks.
• Facilitate transition planning activities including cutover readiness, support documentation reviews, and service acceptance criteria.
• Identify transition risks, dependencies, and operational gaps, and drive mitigation strategies to resolution.
• Ensure alignment between implementation teams and steady-state operations.
• Serve as the primary Support Integration Architect for the production support environment.
• Coordinate across functional teams, infrastructure teams, application teams, and third-party vendors to ensure effective incident and problem resolution.
• Monitor operational health, support metrics, SLA compliance, and production stability.
• Drive root cause analysis, problem management, and continuous service improvement initiatives.
• Support major incident management activities and facilitate cross-functional resolution efforts.
• Ensure adherence to ITIL-based support processes including incident, change, problem, and release management.
• Collaborate with client stakeholders to prioritize operational enhancements and support initiatives.
• Act as a trusted advisor and liaison between IHS stakeholders, delivery teams, and external partners.
• Provide executive-level reporting on operational trends, risks, issues, and service improvement opportunities.
• Maintain strong communication channels across business and technical teams to ensure transparency and alignment.
• Manage one Production (PROD) and one Pre-Production (CERT) domain within scope.
• Identify opportunities to improve operational efficiency, automation, monitoring, and support effectiveness.
• Drive standardization of support processes and operational best practices.
• Support implementation of monitoring, alerting, and proactive support strategies to minimize service disruption.
• Contribute to long-term operational planning and support maturity initiatives.
• Drive preventative maintenance activities including flashes, defect management, and data purging
• Ensure adherence to solution compliance standards and best practices

Manage external content and system dependencies

• Lead and coordinate the transition of applications and operational responsibilities into the support model.
• Partner with project teams, operational stakeholders, vendors, and client leadership to ensure successful knowledge transfer and operational readiness.
• Establish and validate support processes, escalation paths, SLAs, operational procedures, and governance frameworks.
• Facilitate transition planning activities including cutover readiness, support documentation reviews, and service acceptance criteria.
• Identify transition risks, dependencies, and operational gaps, and drive mitigation strategies to resolution.
• Ensure alignment between implementation teams and steady-state operations.
• Serve as the primary Support Integration Architect for the production support environment.
• Coordinate across functional teams, infrastructure teams, application teams, and third-party vendors to ensure effective incident and problem resolution.
• Monitor operational health, support metrics, SLA compliance, and production stability.
• Drive root cause analysis, problem management, and continuous service improvement initiatives.
• Support major incident management activities and facilitate cross-functional resolution efforts.
• Ensure adherence to ITIL-based support processes including incident, change, problem, and release management.
• Collaborate with client stakeholders to prioritize operational enhancements and support initiatives.
• Act as a trusted advisor and liaison between IHS stakeholders, delivery teams, and external partners.
• Provide executive-level reporting on operational trends, risks, issues, and service improvement opportunities.
• Maintain strong communication channels across business and technical teams to ensure transparency and alignment.
• Manage one Production (PROD) and one Pre-Production (CERT) domain within scope.
• Identify opportunities to improve operational efficiency, automation, monitoring, and support effectiveness.
• Drive standardization of support processes and operational best practices.
• Support implementation of monitoring, alerting, and proactive support strategies to minimize service disruption.
• Contribute to long-term operational planning and support maturity initiatives.
• Drive preventative maintenance activities including flashes, defect management, and data purging
• Ensure adherence to solution compliance standards and best practices

Manage external content and system dependencies