Service Coordinator

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in the Troy, MI to support our fast-growing Security division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

• Coordinate and schedule service calls based on customer needs. Monitor and prioritize service requests to ensure timely resolution.
• Accurately enter and manage work tickets, following established procedures. Collaborate with dispatched resource and Service Manager for the purchasing of any matertials and equipment needed to fulfill service / work order tickets.
• Assist Service Manager in capturing and analyzing data on service requests and response times to identify trends and areas for improvement
• Coordinate monthly preventative Maintenance according to respective customer maintenance agreement
• Assist in reviewing and renewing expiring maintenance and monitoring agreements.
• Respond promptly to inquiries from customers, internal teams, and subcontractors.
• Act as a central point of contact for the service team, ensuring clear communication and coordination of tasks.
• Promote a safe work environment while enhancing coordination and communication within the service team
• Other tasks as assigned by Management

WHAT YOU WILL BRING TO THE TEAM:

• 1-3 years of experience in the security industry, service coordination, or a related customer service role.
• Excellent verbal and written communication skills, with a strong ability to collaborate across teams.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience working with scheduling/ticketing systems.
• A passion for delivering exceptional customer service, with strong problem-solving abilities.
• Excellent organizational skills and attention to detail, capable of managing multiple priorities in a fast-paced environment.
• Ability to think critically and troubleshoot issues as they arise, ensuring the smooth operation of service activities.
• Ability to work under deadlines and consistently deliver high-quality results

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."

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