POSITION SUMMARY/RESPONSIBIILITIES The Service Coordinator-Non-Clinical (SC-NC) supports medical, behavioral, and social support staff within the Service Coordination team to provide a holistic evaluation of STAR Kids Members individual dynamics, needs and preferences while providing education and health-related information to the Member, the Members Legal Authorized Representative (LAR), and the Members Support Network. Provides direct and indirect service coordination support to STAR Kids members and performs clerical duties to include scheduling, authorizations processing, telephonic outreach, and the generation of required reports. Complies with University Health Systems and CFHPs policies, procedures and protocols for establishing and maintaining good working relationships with co-workers, Health System employees, patients and guests. EDUCATION/EXPERIENCE A high school diploma or General Education Degree (GED) is required. Bachelors degree is preferred. Must have direct experience working with children and young adults with disabilities (and similar conditions or behaviors) in three of the last five years. Knowledge of e-mail and utilization management tools preferred. Experience with healthcare application systems is desirable. Medical Assistant diploma from an accredited school or certification from an approved credentialing body for medical assistants is desirable. LICENSURE N/A