Service Coordinator
Location: Phoenix, AZ
Schedule: M-F 7:00AM -4:00PM
Compensation: $25–$30/HR + Benefits
Phoenix Pumps
Position Summary
Phoenix Pumps is hiring a Service Advisor to join our Service Operations team. This is a fast-paced, customer-facing coordination role responsible for managing repair quotes, work orders, and communication between customers, technicians, vendors, and internal teams.
This role is heavily focused on communication, organization, and system-based work using our ERP platform (P21). The Service Coordinator plays a key role in keeping service jobs moving efficiently from diagnosis to completion while ensuring a strong customer experience.
This is an excellent opportunity for early-career candidates, recent graduates, or individuals transitioning from high-volume customer service environments such as food service, retail, or call centers into a structured office-based operations role. We provide extensive training and support for individuals who are motivated to learn and grow.
What You’ll Do
- Review technician findings and create accurate repair quotes
- Communicate with customers regarding repair status, pricing, and approvals
- Follow up on open quotes to ensure timely responses and next steps
- Build and manage work orders in ERP system (P21)
- Coordinate with vendors for parts pricing and availability
- Support scheduling, dispatch coordination, and service workflow as needed
- Maintain accurate and organized documentation across all active jobs
- Ensure timely turnaround on quotes (target: 15–30 minutes)
Who This Role Is For
We are looking for individuals who are:
- Early in their career or recently out of school
- Coming from customer-facing environments such as:
- Food service / hospitality
- Retail
- Call centers or high-volume customer support roles
- Comfortable working in fast-paced, structured environments
- Interested in learning systems, software, and operational workflows
- Looking for stable hours, consistent pay, and long-term growth opportunities
Candidates who are strong communicators, quick learners, and detail-oriented tend to succeed in this role.
What We’re Looking For
- Strong communication skills (phone, email, customer interaction)
- High attention to detail and organizational ability
- Ability to manage multiple tasks in a fast-paced environment
- Basic computer proficiency (data entry, systems, Excel)
- Comfort learning new software and structured workflows (ERP experience a plus)
- Dependable, coachable, and process-driven mindset
Training & Development
We provide a structured, hands-on onboarding program designed to set you up for success:
- ~250 company-wide training modules
- Role-specific training on quoting, parts, and service workflows
- Hands-on ERP training (P21 system)
- 2 weeks of side-by-side training with experienced team members
- Ongoing support and development as you grow in the role
Why Join Phoenix Pumps
This is a long-term career opportunity in industrial service operations for individuals who want to grow beyond entry-level customer service roles. You’ll gain valuable experience in:
- Business operations and workflow coordination
- Technical service environments
- ERP systems and structured business processes
- Customer communication in a professional service setting
We invest heavily in training and development and provide a clear path for growth within the company.
Key Success Traits
- Strong communicator with a customer-first mindset
- Fast learner who thrives in structured environments
- Reliable, organized, and detail-oriented
- Comfortable asking questions and learning new systems
- Positive attitude and consistent work ethic