Stotz Equipment is a full-service John Deere dealership with 25 locations across 8 western states, serving the agriculture, construction, and turf industries.
Family-owned since 1947, we’re built on the values of Quality, Integrity, Loyalty, Caring, and Community. Our people-first culture empowers teams to grow, collaborate, and make a real impact for our customers and each other.
Come help us fulfill our purpose: to create a better life for our families, communities, and those connected to the land.
What You'll Be Doing:As a Service Coordinator, you play a key role in improving efficiency throughout the repair process, enhancing the customer experience, and supporting the service department’s profitability. The ideal candidate is a self-motivated, hands-on professional with strong organizational skills, clear communication, and a proactive approach to identifying and eliminating inefficiencies. This role requires safely operating equipment, implementing strategic processes, and supporting the service team in daily operations.
Responsibilities:Act as a liaison between technicians and the service office to ensure smooth workflow and communication.
Maximize efficiency throughout the repair process by staging equipment and parts for timely repairs.
Update and maintain the service dispatch system to accurately reflect equipment status.
Prepare and maintain shop bay cleanliness and organization.
Retrieve and return special tooling or additional parts as needed during repairs.
Conduct quality control inspections post-repair to ensure work meets standards.
Direct cleaning and preparation of equipment prior to customer delivery or retail sale.
Continuously identify opportunities to eliminate inefficiencies and improve service operations.
What's Required
Skills / Experience
2+ years of experience with John Deere equipment or equivalent service department experience.
Strong customer service skills with a positive attitude and aptitude for equipment repair.
Excellent oral and written communication skills.
Ability to navigate various software programs used in service management.
Strong organizational skills with the ability to plan and execute daily tasks efficiently.
Flexible and adaptable, able to adjust plans in response to unforeseen obstacles or needs.
Experience working cooperatively in a team environment.
Continuous focus on improving service efficiency, safety, and processes.
Commitment to achieving model performance and implementing solutions to support service goals.
Ability to safely operate equipment such as overhead cranes and forklifts.
Preferred
Additional experience with service department process improvement initiatives.
Familiarity with quality control procedures and post-repair inspections.
Exposure to advanced John Deere diagnostic tools or similar technologies.
Compensation is competitive and based on skill level, experience, and knowledge.
Education
Physical Requirements:
Regularly required to sit, stand, walk, talk, hear, and use hands and fingers to operate computers, phones, and office equipment.
Ability to lift, carry, push, or pull up to 50 pounds as needed.
Ability to reach, bend, stoop, kneel, and climb when staging equipment or parts.
Must be able to safely operate forklifts, overhead cranes, or other shop equipment.
Ability to work both indoors and outdoors, including exposure to seasonal weather conditions.
Requires close vision for reading documents, computer screens, and equipment details.
Must communicate effectively in person and over the phone.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
What’s In It for You:At Stotz Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including:
Successful applicants will be required to complete a background check, including criminal history and a drug screening, prior to the start of employment. For certain positions, a valid driver’s license and a clean driving record are also required.