Service Coordinator

Your future role at a glance

Location: Remote | Local to the Western Florida Panhandle

Facility: Ascension Sacred Heart Pensacola

Department: Western Panhandle Early Steps

Schedule: Day | Full-time | Monday to Friday 8 a.m. to 4:30 p.m.

Salary range: $21.63 to $30.15

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

How you'll make an impact in this role

• Guide families smoothly from referral to enrollment by conducting initial intake assessments, understanding their routines and concerns, and ensuring all state and federal eligibility timelines (including the critical 45-day enrollment window) are met.

• Coordinate multidisciplinary developmental evaluations by scheduling and participating in eligibility assessments alongside the provider team, delivering care directly in the home or the family''s preferred community location.

• Build and execute individualized family support plans by connecting families with essential health resources, scheduling medical appointments, and securing dedicated service providers to match each child''s unique needs.

• Manage a dedicated, long-term caseload of approximately 60 cases, serving as their primary advocate by monitoring mandatory quarterly, bi-annual, and annual evaluation timelines throughout their entire enrollment journey.

• Maintain precise, compliant documentation by capturing comprehensive case management notes and processing Medicaid billing to secure continuous funding and support for client services.

What minimum requirements you'll need

Licensure / Certification / Registration:

• Finger Printing obtained prior to hire date or job transfer date required.

Education:

• Bachelor''s degree or higher from an accredited university with an emphasis in the areas of

psychology, social work, health education, interdisciplinary sociology, early childhood, child

development, special education or an equivalent degree based on transcript review. OR unrelated degree with a minimum of 3 years of documented experience with young children and families in a teaching, case management or counseling role or with individuals with special needs and/or developmental delays of any age in a case management role.

What additional preferences we''re seeking

• Targeted Case Management & Medicaid Billing Experience

• Early Intervention or Community Health Experience.

• Reliable Transportation and Regional Mobility. A valid driver's license, active auto insurance, and a reliable vehicle to conduct mandatory in-home and community-based family evaluation visits.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.