Service Coordinator

Service Coordinator

Location: Milpitas, California

Position Overview:

Ultimate Staffing Services is seeking a detail-oriented and proactive Service Coordinator to support service operations for our client in Milpitas. This role is essential for maintaining high standards of customer satisfaction and ensuring smooth administrative and logistical processes.

Key Responsibilities:

• Create, maintain, and close service and complaint records in Virje.
• Prepare and file documentation for service and complaint records.
• Decontaminate incoming service devices and assist with shipping.
• Post incoming service items in SAP.
• Assist with costing, invoicing, and preparing quotations.
• Provide quotes and monthly summary reports to customers.
• Prepare and mail customer document packages as needed.
• Generate weekly service turnaround and packaging material demand reports.
• Provide semi-annual revenue/repair reports for management review.
• Support the Device History Record (DHR) scanning process.
• Perform various clerical duties as needed.

Qualifications:

• High School diploma or equivalent required.
• 2-4 years of administrative experience in a service or operations environment.
• Familiarity with SAP and document management systems preferred.

Work Hours:

Monday to Friday, 1st Shift

Benefits:

• Competitive hourly pay
• Opportunity to work in a dynamic and supportive team environment
• Exposure to service operations and customer-facing processes

Additional Details:

Pay Range: $24 - $26 per hour

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.