Service Coordinator

Service Coordinator

Location: Madison, CT (Onsite)

Pay: $26.00 - $28.84/hour (equivalent to $60K base) + commission & bonus potential

Type: Contract-to-Hire (6 months)

About the Opportunity

Precision X-Ray is seeking a highly organized and customer-focused Service Coordinator to join their team in Madison, CT. This is a fast-paced, high-visibility role where you'll serve as the central point of contact for customers and field service operations.

If you enjoy balancing customer communication, scheduling logistics, and system coordination - and thrive in a high-volume environment - this is a strong opportunity to grow within a cutting-edge technology company with global reach.

What You'll Be Doing

• Serve as the primary point of contact for incoming service calls and emails, ensuring issues are resolved quickly and professionally
• Coordinate service visits, installations, and maintenance, including scheduling and technician support
• Manage return authorizations (RMAs), including issuing RA numbers and tracking equipment
• Monitor open service cases (repairs, parts orders, backorders) and ensure timely follow-up
• Process service and parts orders with accuracy and speed
• Maintain records in Salesforce and internal systems, including service history and case documentation
• Support service contract renewals, quoting, and sales coordination
• Partner closely with field technicians and internal teams to meet customer commitments

What We're Looking For

• 2+ years of customer service experience, preferably in manufacturing, engineering, or technical service environments
• Experience with Salesforce or similar CRM systems (required)
• Strong multitasking skills with the ability to manage high volume and fast turnaround work
• Excellent communication skills, both written and verbal
• Highly organized with strong attention to detail
• Comfortable working directly with customers, including escalations or time-sensitive issues
• Ability to work independently and stay on top of competing priorities

Strongly Preferred

• Experience coordinating service technicians, dispatching, or scheduling
• Background in manufacturing, engineering, or technical service environments
• Experience with ERP systems (Sage is a plus)
• Exposure to quoting, contract renewals, or sales support

What Success Looks Like

• Responding quickly to customer needs with no backlog
• Keeping service schedules organized and running smoothly
• Accurately processing orders, quotes, and service requests
• Maintaining clean, detailed CRM documentation
• Supporting both customer satisfaction and operational efficiency

Work Environment

• Fully onsite in Madison, CT
• High-volume, fast-paced service environment
• Daily interaction with customers and field service teams
• Collaborative, team-oriented culture with a strong focus on quality and responsiveness

For qualified applicants, please use this link to my calendar to schedule time for an employment screen upon submission: https://talentassistant.actalentservices.com/assistant/bookings/i8y8SJbY

Job Type & Location

This is a Contract to Hire position based out of Madison, CT.

Pay and Benefits

The pay range for this position is $26.00 - $28.84/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison,CT.

Application Deadline

This position is anticipated to close on Jun 29, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.