Service Coordinator

Henderson Implement & Marine HIM

Lake Charles, Louisiana

JOB DETAILS
SKILLS
Administrative Skills, Agricultural Equipment, Agriculture, Construction, Construction Equipment, Customer Experience, Customer Support/Service, Equipment Maintenance/Repair, Equipment Rentals, Farming, Food Delivery, Incentive Programs, Intrusion Detection Systems, Leadership, Maintenance Services, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Organizational Skills, Parts Sales, Problem Solving Skills, Project Tracking, Purchasing/Procurement, Service Delivery, Small Business, Team Player, Wholesale Industry
LOCATION
Lake Charles, Louisiana
POSTED
12 days ago
Responsive recruiter
 
Service Coordinator 
Lake Charles, LA 
Starting in 1967 as a small family business, the company has grown alongside Southwest Louisiana's needs. Starting as an agriculture equipment dealer, we have grown into Kubota Tractors, Tracker Boats, Polaris Powersports, Hunt Brothers Pizza, Big Easy Foods, and Climate Controlled Self-Storage. Always having our motto, "Work or Play – We know families!
 
Henderson Family Enterprises offers a professional, friendly, and inclusive culture based on our Core Values – Servant, Passion, Integrity, Responsibility, Innovation, and Teamwork. In addition to a competitive salary, Henderson provides attractive career opportunities, including professional development, vacation/leave options, and a family-friendly working atmosphere! 
 
Our team members are driven, self-motivated, organized, problem solvers who multitask with ease and are results-driven. They work effectively across the organization, communicating easily with staff in the full spectrum of technical roles and organizational levels. 

Responsibilities
  • Manage the full cycle of customer's experience with service performed by Service Department to include: 
  • Provide an itemized list of charges to customers upon service completion 
  • Communicate to customers estimated repair time and cost before starting work 
  • Oversee progress of repairs in the Service Department and communicate all changes to customer’s 
  • Manage the administrative functions of the Service Department 
  • Maintain strong working relationships with Sales and Parts Teams 
  • Promote the sales of the Service Department through: 
  • Identifying opportunities with current job orders and make recommendations to customers 
  • Reviewing service recommendations made to customers that have not been scheduled 
  • Promoting all incentive programs 
  • Provide Super Service through best professionalism 
Requirements: 
  • Two years of experience as a Service Coordinator or similar role  
  • Working knowledge of service warranty processes 
  • Advanced organizational, communication, problem-solving and interpretative skills 
  • Intermediate technology aptitude to include 
  • Fluid use of MS Word, Excel, and Outlook 
  • Experience using IDS or similar service management software 
  • Use of third-party vendor sites for information and ordering 
  • A natural “Doer” attitude towards customer service and action items 
We Offer: 
  • Competitive compensation. 
  • PTO Accrual Plan beginning first day of work
  • Professional and compensation growth. 
  • Robust benefits package including group health, HSA, dental, group life insurance coverage, short-term and long-term disability coverage 
  • 401(K) with company match. 
Why Join Team Henderson?
We have been a family-owned and operated business for over 50 years  
delivering Superior Service and Products! 
We are a leading employer in Louisiana and a TOP EMPLOYER in Lake Charles, LA.
Our family believes that to be the best, we only hire the best! 
Visit our websites www.hendersonimplement.com and www.hendersonwholesale.co for more information about our companies and apply now! 
 
"Come work with us and retire with us! 
Compensation: $50,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





About the Company

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Henderson Implement & Marine HIM