Service Coordinator I

As a Service Coordinator I, you will monitor workflow, own and drive optimized job processes, and efficiently align resources across capabilities (people and equipment) within and potentially across multiple Document Services operational areas and/or functions. Monitor timing and service level results across a variety of production areas and/or service functions. Communicate closely with business partners and leadership to ensure customer expectations on timing and quality are being met.

• Observing staff performance and communicating feedback to appropriate leadership who'll then coach employees to improve performance and/or effectively address via formal performance management. May include assisting leadership in the interview process when recruiting and evaluating new employees. Coaches on errors and operational tasks as necessary.
• Perform workforce management duties utilizing all trained resources and aligned to forecast staffing projections. Manage team calendar, to include ensuring coverage for all positions during each shift, scheduling and conducting team huddles and ensuring time is blocked for formal team meetings.
• Coordinate, prioritize, and monitor workflow, job processes, and required resources for the operation. Including (but not limited to): monitoring in-queue volumes and job requests, planning and communicating work schedules and assignments when deploying or sharing resources, monitoring work streams to ensure service levels/target dates, and quality are being met, and reporting to leadership on any production or performance issues with staff.
• Identify, document, resolve/and or escalate machine or equipment problems. This may include engaging supplier service personnel or technicians as well as performing routine preventative maintenance on the fleet as needed. Will include routine presence and participation in ongoing supplier service meetings to maintain or improve our equipment utilization, throughput, and productivity.
• Drafts new and revises current procedures.

• High School diploma or equivalent required.
• 2+ years of work-related experience required.
• Mechanical aptitude helpful.
• Advanced computer/PC navigation and keyboarding skills required.
• Possess the ability to maintain a high degree of accuracy and attention to detail.
• Possess excellent organizational, analytical, problem solving, collaboration/teambuilding, and communication skills.
• An aptitude for production workflow and operational efficiencies is required.

Work Environment

This role will be a fully onsite opportunty, located at our downtown Des Moines, IA offices. 

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.