Service Coordinator / Service Writer (Remote – Part-Time)

Support Arizona & Texas Operations

Company: 1836 HD LLC
Position Type: Part-Time (Remote)
Location: Remote (United States Preferred)
Hours: Approximately 20–30 hours per week with opportunity for additional hours as the company grows.

Join One of the Fastest Growing Heavy-Duty & RV Service Companies

1836 HD is expanding and is looking for an organized, customer-focused Service Coordinator / Service Writer to become the primary point of contact for customers throughout Arizona and Texas.

This position is much more than a traditional dispatcher. You'll serve as the customer's advocate from the initial phone call through scheduling, technician communication, repair updates, payment coordination, and final customer follow-up.

If you enjoy solving problems, helping customers, coordinating moving parts, and working with technicians in a fast-paced environment, we'd love to hear from you.

What You'll Do

• Answer inbound customer calls, emails, and online service requests.
• Qualify new customers and create service opportunities.
• Schedule and dispatch mobile technicians throughout Arizona and Texas.
• Build and manage repair orders from start to finish.
• Communicate repair progress with customers.
• Coordinate approvals with warranty companies and third-party providers.
• Order parts and coordinate delivery for field technicians.
• Track job progress and keep technicians informed.
• Assist with estimates, invoicing, and payment collection.
• Perform customer follow-up and final quality assurance calls.
• Maintain accurate customer records using CRM and service management software.
• Support executive leadership with administrative and operational tasks as needed.

We're Looking For Someone Who

• Has outstanding customer service skills.
• Is highly organized and thrives in a fast-paced environment.
• Can comfortably manage multiple jobs simultaneously.
• Is an excellent communicator both verbally and in writing.
• Is confident making decisions and solving problems independently.
• Is dependable, self-motivated, and works well remotely.
• Enjoys working with technicians and helping customers through stressful repair situations.

Preferred Experience

Experience in one or more of the following industries is highly preferred:

• Heavy-duty truck service
• Diesel repair
• RV service
• Fleet maintenance
• Automotive dealership service departments
• Equipment service
• Commercial transportation

Previous experience as a:

• Service Writer
• Service Advisor
• Dispatcher
• Service Coordinator
• BDC Representative
• Customer Success Representative
• Operations Coordinator

is strongly preferred.

Qualifications

• College degree strongly preferred but not required.
• Candidates without a degree will absolutely be considered if they demonstrate exceptional experience, intelligence, professionalism, and communication skills during the interview process.
• Minimum two years of customer service, service writing, dispatch, or coordination experience preferred.
• Strong Microsoft Office 365 skills, including Outlook, Word, and Excel.
• Comfortable learning CRM and service management software.
• Excellent typing, documentation, and written communication skills.
• Professional phone presence.
• Reliable high-speed internet connection and quiet home office.

Compensation

Hourly Rate

• $18–$25/hour for candidates with less than three years of relevant experience.
• Candidates earning above $22/hour should demonstrate exceptional communication skills, professionalism, and aptitude.
• Up to $30/hour for experienced Service Coordinators, Service Writers, or individuals with proven management experience.

Monthly Performance Bonus

This position also participates in our performance incentive program.

Service Coordinators who achieve $100,000 in monthly gross profit from the work they write become eligible for a 2.5% override on the profit generated from those repair orders.

Why Join 1836 HD?

• Remote work environment
• Flexible part-time schedule
• Performance-based bonus opportunities
• Opportunity for advancement into full-time leadership
• Growing multi-state company
• Supportive executive leadership
• Opportunity to help build new systems and processes
• Work alongside experienced heavy-duty diesel and RV professionals

Ideal Candidate

The ideal candidate is someone who enjoys building relationships with customers, can confidently communicate with technicians, stays calm under pressure, and genuinely takes ownership of every repair from the initial phone call until the customer is completely satisfied.

If you're looking for a long-term opportunity with a growing company where your performance directly impacts your earning potential, we'd like to meet you.