Service Coordinator (Case Manager III)

Service Coordinator (Case Manager III)

Salary

$54,190.94 - $90,788.72 Annually

Location

5505 Robin Hood Rd. Ste. C-1, Norfolk, VA 23513, VA

Job Type

Permanent Full-time

Job Number

14113

Department

Community Services Board

Division

Developmental Services

Opening Date

06/17/2026

Closing Date

6/27/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

Norfolk, Virginia is Americas most authentic and urban waterfront city. Home to the worlds largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Service Coordinator (Case Manager III) in Infant and Toddler Connection. This position provides Service Coordination for children and families receiving early intervention services through the Infant & Toddler Connection of Norfolk. It manages a caseload of children with developmental delays, atypical development, or medical conditions likely to lead to developmental delays, ensuring families can access the resources needed to help their child reach developmental milestones.

Department Hiring Salary Range: $54,190-$56,087

Essential Functions

Essential functions include but are not limited to:

• Service Coordinator (Case Manager III) will work with the family from the initial intake appointment, through assessment, IFSP development, IFSP reviews, annual assessments, and transition.
• Link individuals to needed resources and supports, including medical services, outpatient therapists, support groups, and preschool special education.
• Contact family to check on progress monthly to determine if there are changes in status and if supports are being delivered as expected.
• Coordinate with service provider(s) routinely to ensure child is making progress and IFSP is in compliance with Federal and State regulations.
• Document all components of work in the electronic record within program expected timelines.
• Service Coordination will require travel in the community and home visits at the families homes and other community locations.

Education/Experience

Bachelors degree in a human services field.

Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.

Preferred undergraduate degree in one of the following areas:

Allied Health

Child and Family Studies

Counseling

Criminal Justice

Early Childhood (including growth and development; special education)

Human Development

Human Services

Nursing

Psychology

Public Health

Social Work,

Special Education

Masters degree preferred.

Additional Information & Requirements

• Valid Drivers License may be required depending on assignment.

• Certification in basic first aid and CPR, depending on area of assignment.

• Must be able to obtain Early Intervention Case Manager certification through DBHDS preferred.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

04

Is the hiring salary of $54,190-$56,087 acceptable to you?

• Yes
• No

05

Please select the highest level of education you have completed.

• High School Diploma/GED
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

06

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

• Yes
• No

07

Have you ever worked as a Service Coordinator in an Early Intervention (Part C) program?

• Yes
• No

08

If you answered "yes" to the question above, what is the name/address of that program?

09

Do you have targeted case management experience billing Medicaid?

• Yes
• No

10

If you answered "yes" to the question above, for what age range?

• 0-2 years old
• 3-5 years old
• 6-18 years old

11

Do you have a valid drivers license?

• Yes
• No

12

Please provide the name, email address, and phone number of your current or most recent supervisor

13

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

14

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk