Service Coordinator

Service Coordinator

Are you someone who enjoys keeping projects organized, communicating with customers, and making sure service work gets scheduled and completed efficiently? Do you thrive in fast-paced environments where strong communication, attention to detail, and follow-through are critical?

A long-standing commercial construction and service organization in Buffalo, NY is seeking a Service Coordinator to support its growing service division. This full-time, in-office role offers a salary range of $80,000–$90,000, depending on experience, along with bonus potential and strong healthcare coverage.

This Service Coordinator role is highly visible within the organization and will work closely with ownership and project leadership on the coordination of incoming service requests, scheduling, work orders, and customer communication. The ideal candidate is organized, proactive, detail-oriented, and comfortable balancing multiple moving pieces while providing excellent customer service.

This is more than a scheduling role. Over time, there is an opportunity to grow deeper into operations, including exposure to estimating, project coordination, and service management responsibilities.

This is an onsite in-person role.

Responsibilities

• Serve as a primary point of contact for incoming customer service requests and calls
• Create and manage work orders, service documentation, and invoices
• Coordinate schedules and dispatch project managers and service personnel as needed
• Communicate with customers regarding service needs, scheduling updates, and project timelines
• Work closely with project managers to help build estimates and coordinate service work
• Ensure work orders, service details, and documentation are accurate and organized
• Track project and service progress while helping keep operations running efficiently
• Support coordination between customers, field staff, and leadership
• Maintain a high level of professionalism and responsiveness in all communication

Qualifications

• 4+ years of experience in service coordination, construction administration, operations support, or a related role
• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• Construction, roofing, mechanical, or project-based industry experience preferred
• Ability to work independently while collaborating with a team
• Strong computer and administrative skills

What Makes Someone Successful in This Role

• Excellent communication and people skills
• Proactive and highly dependable
• Strong sense of ownership and accountability
• Comfortable balancing customer needs with operational priorities
• Able to stay organized and detail-focused under pressure
• Interested in growing long-term within operations and service management

Compensation & Benefits

• Competitive salary range of $80,000–$90,000, depending on experience
• Bonus potential
• Comprehensive healthcare coverage
• Stable, long-standing organization with strong community reputation
• Opportunity for long-term growth within service and operations leadership
• Hands-on mentorship and exposure to broader operational responsibilities

Schedule & Location

• Full-time position
• Monday–Friday
• 7:30 AM – 3:30 PM
• 100% in-office in Buffalo, NY

The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

First time working with a Recruiter? No problem! We make the process as smooth and straightforward as possible. Communication is key – to get started, all we need from you is an updated resume and some time to chat. Our team will get to know you and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

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