Service Coordinator

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Job Title: Service Coordinator Location: Ankeny, IA

About Us Imagine a company with technology leadership of over 160 years yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gases, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80 brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we are driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service and efficiently and effectively coordinating service technicians to meet customer needs. Service Coordinators will manage and communicate with customers, sales teams, and management while adhering to all order management and operational requirements of the position.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs.
• Maximize operating efficiency and effectiveness when scheduling and tracking service technicians.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Ensure timely and accurate invoicing.
• Manage service inventory and rental fleets, repair status, location, etc.
• Ensure environmental health and safety as well as Operational Excellence adherence in the Customer Center.
• Assist with the auditing process.
• Earn customer loyalty by effectively managing customer interactions and ensuring satisfaction.

Requirements

• High school diploma or GED.
• 2 years of experience in a related field required.

Core Competencies

• Forklift certification (a plus; will be provided if needed).
• This position is highly physical, requiring regular use of hands, fingers, walking, stooping, and kneeling.
• Ability to lift and/or move up to 10 lbs regularly and occasionally lift/move 40 lbs.
• Operating knowledge of Microsoft Office software and working proficiency with handheld computers (smartphone, iPad).

Preferences

• Associates or Bachelors degree preferred.
• Knowledge of mechanical and electrical systems is preferred.
• Salesforce experience a plus.
• Knowledge of mechanical and electrical systems is preferred.

Travel & Work Arrangements This role will be based in Ankeny, IA and may occasionally travel within the US (5-10%).

Pay Range The pay range for this role is $55,000 - $75,000. The pay range considers a wide range of factors that include a candidates skills, experience, and training, licensure, and certifications, and geographic location.

What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401k plan, paid time off, and employee stock options. Join us and be part of a company dedicated to making life better for our employees, customers, and communities.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.