The Service Coordination Manager (SCM) oversees staffing and scheduling for homecare services, ensuring caregiver-client matches through home visits and effective communication with families, staff, and healthcare teams.
They conduct interviews, support hiring and onboarding, maintain accurate schedules, and handle documentation for insurance authorizations. The SCM monitors compliance, manages key performance indicators, and facilitates communication to ensure high-quality patient care.
Qualifications include a high school diploma, customer service experience, a valid driver’s license, and healthcare knowledge preferred. The role involves desk work, travel, and meeting deadlines, with core hours Monday–Friday. Benefits include health insurance, retirement plans, PTO, and professional growth opportunities. The position emphasizes professionalism, confidentiality, and adherence to regulatory standards.