Join a dynamic Harley-Davidson dealership as a Service Consultant, delivering exceptional customer service and support in a fast-paced environment.
Responsible for managing customer inquiries, providing product information, coordinating with internal teams, and ensuring a seamless experience from contact to resolution.
Minimum qualifications include a high school diploma, customer service experience, strong communication skills, and basic computer proficiency. Preferred qualifications involve industry experience, product knowledge, advanced CRM skills, and upselling abilities.
Key responsibilities encompass understanding customer needs, documenting interactions, processing service orders, identifying upsell opportunities, and collaborating with teams.
Essential skills include excellent communication, problem-solving, organization, technical proficiency, and interpersonal skills to foster positive relationships and contribute to continuous service improvement.