Service Consultant Service Advisor

Landers Kia, a leading automotive dealership in Little Rock, Arkansas, is seeking a highly motivated and results-driven Service Consultant to join our dynamic team. This is a full-time, individual contributor role in our Service Department, with a flexible schedule and potential for great pay through base salary and commission. As a Service Consultant, you will be responsible for providing exceptional customer service and driving sales for our service department.

Compensation & Benefits:

• Competitive base salary plus commission
• Flexible schedule
• Health, vision, and dental insurance
• Paid time off and holidays
• Retirement savings plan
• Employee discounts on products and services

Responsibilities:

• Greet customers and assist them with their service needs, such as scheduling appointments and providing cost estimates
• Promote and sell services and products offered by the service department
• Communicate with technicians and service advisors to provide updates on customer vehicles
• Maintain excellent customer satisfaction by addressing any concerns and resolving issues in a timely manner
• Build and maintain relationships with customers to encourage repeat business and generate referrals
• Meet or exceed sales targets and goals set by management
• Keep up-to-date on product knowledge and industry trends
• Follow up with customers after service appointments to ensure satisfaction
• Maintain accurate and organized records of customer interactions and sales transactions

Requirements:

• High school diploma or equivalent; some college education preferred
• Previous sales experience, preferably in the automotive industry
• Strong communication, negotiation, and interpersonal skills
• Customer-oriented mindset with a focus on providing exceptional service
• Ability to multitask, prioritize, and manage time effectively
• Proficient in computer skills and willing to learn new systems
• Knowledge of automotive terminology and willingness to continually expand knowledge in the field
• Valid driver's license with a clean driving record
• Must be able to pass a background check and drug screening
• Must be physically able to lift up to 50 pounds and stand or walk for extended periods of time