This role involves delivering outstanding customer service by acting as a liaison between customers and service technicians or mechanical associates, primarily via phone.
Responsibilities include greeting customers, assisting with service calls, documenting concerns, scheduling updates, creating repair orders, obtaining estimates, and explaining repairs.
The position requires strong communication and interpersonal skills, the ability to handle multiple tasks in a fast-paced environment, and proficiency with basic computer tools.
Work may involve outdoor and indoor settings, including standing or walking for extended periods, with flexible hours including nights, weekends, and holidays.
Benefits include competitive pay, incentives, paid time off, and opportunities for growth.
This role emphasizes excellent customer interactions, accuracy in documentation, and adherence to safety and company policies.