Overall Summary As a service consultant, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customers needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education High School
Experience 1-3 years
Additional Information
Job Description: We are seeking a motivated and knowledgeable Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service while effectively managing their vehicle maintenance needs. Your expertise in automotive service and customer relations will be essential in providing accurate estimates and facilitating communication between customers and our service technicians.
Duties • Greet customers promptly and professionally, assessing their automotive service needs. • Provide detailed explanations of services required, including oil changes, shocks and struts replacement, and other vehicle maintenance tasks. • Prepare accurate estimates for repairs and services based on customer requests and vehicle assessments. • Coordinate with service technicians to ensure timely completion of services while maintaining high-quality standards. • Manage customer inquiries regarding service status, pricing, and recommendations for additional services. • Utilize sales techniques to promote additional services that enhance vehicle performance and safety. • Maintain a clean and organized workspace to foster a positive customer experience.
Experience Ideal candidates will possess a background in automotive service management or related fields. Key skills include:
• Proficiency in auto estimating and understanding of various automotive services such as oil changes, shocks, struts, auto body repair, and general vehicle maintenance. • Previous experience as a service technician or mechanic is highly desirable. • Strong sales skills with the ability to communicate effectively with customers about their vehicle needs. • A passion for the automotive industry and a commitment to providing outstanding customer service.
Job Type Full-time
Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location In person
Employment Position Full Time
Salary $75,000.00 - $120,000.00 Yearly Salary is not negotiable.
Zip Code 06513
What would happen if people who were passionate about cars took the time to think about them all over again, as though for the first time?
What if they cracked the entire industry wide open, peered more deeply into it, spread out all its parts, and questioned their every detail?
What if they set aside the rules and vowed to discover the things that really matter about a car the things that are universally and undeniably true?
What if they stood face-to-face with each and every automotive assumption out there and challenged them all with an unprecedented sense of openness and honesty? What kind of answers would they find?
At Hyundai, we ask ourselves the important questions every day. And, every day, we seek the best answers. It’s what makes us grow as a car company. It’s what makes us Hyundai.