Highlights
You'll oversee your team's day-to-day needs, supervise work in progress and support assistant managers in executing team and building strategies. This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.
Numbers & Facts
| Location | Brooks, Kentucky |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
Description
As a Service Center Supervisor, you'll train and develop employees, maintain excellent customer service and set goals for your team. You'll oversee your team's day-to-day needs, supervise work in progress and support assistant managers in executing team and building strategies. For this role, you'll focus on the technology services function, our primary area of focus at this facility.
This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.
What you'll do
This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.
What you'll do
- Train Geek Squad Agents to achieve business and performance metrics
- Monitor employee schedules, exceptions and time off
- Host weekly meetings to touch base on day-to-day work direction and work in progress
- Maintain positive client and vendor relationships
- Conduct tracking and reporting related to individual and department productivity, quality, staffing, workload and escalations
- Make sound business decisions related to workforce planning, waste, exceptions and inventory
Basic qualifications
- 1 year of experience in training related to consumer electronics
- 1 year of leadership experience
- Able to stand and sit for long periods of time
- Able to work in a fast-paced environment
- Able to work in a non-climate-controlled environment
- Able to lift weight up to 50 pounds
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.