Service Center Supervisor - Oil & Gas

Caterpillar Inc

Midland, TX

JOB DETAILS
SALARY
$89,210–$133,810 Per Year
SKILLS
Analysis Skills, Asset Management, Budget Management, Build Management, Business Skills, Caterpillar Equipment, Communication Skills, Cost Control, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Collection, Drilling Equipment, Equipment Maintenance/Repair, Groundskeeping, Health Maintenance, Hydraulic Engineering, Identify Issues, Maintenance Services, Oil and Gas, On Site Support, Operations Processes, Petroleum, Preventative Maintenance, Problem Solving Skills, Project Planning, Pumps, Rapid Prototyping, Relationship Management, Sales Management, Sales/Support Engineering (SE), Total Cost of Ownership, Vendor/Supplier Relations, Willing to Travel
LOCATION
Midland, TX
POSTED
30+ days ago

Career Area:\n \nProduct Support\n \nJob Description:\n \nYour Work Shapes the World at Caterpillar Inc. \n \nWhen you join Caterpillar, you're joining a global team who cares not just about the work we do \u2013 but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here \u2013 we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.\n \nAbout SPM Oil & Gas\n \nSPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry.\n \nThe Role:\n \nThe Service Center Manager \u2013 Oil & Gas directs all activities and staff for the pump department for product installation, troubleshooting, maintenance, repair, and customization.\n \nAdditional Information:\n\n This position is onsite in Midland, Texas\n This position does not offer relocation\n Travel up to 10%\n This position requires 5 days onsite\n \n\n \nWhat You Will Do:\n\n Creates and manages pump repair and pump field service operations and establishes and maintains the training readiness of the organization.\n Directs, motivates and develops the team. Supports the culture and values of the organization. Facilitates smooth workflow; ensures high standards and quality of technical work.\n Drives the development of work plans, budgets, schedules and evaluation criteria for field service activities, projects and personnel.\n \n\n \nTop Candidates Will Have:\n\n Strong Oil & Gas industry experience\n Hands\u2011on knowledge of frac pumps and frac units, including operation, diagnostics, and field\u2011level troubleshooting\n Solid understanding of hydraulic systems, components, and failure\u2011prevention practices\n Experience with maintenance processes, preventive maintenance planning, and equipment lifecycle management\n \n\n \nWhat You Have \u2013 Skills, Knowledge, & Experiences:\n\n Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.\n Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.\n Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.\n Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.\n .Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors\n Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.\n Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. \n \nSummary Pay Range:\n \n$89,210.00 - $133,810.00\n \nCompensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. \n \nBenefits:\n \nSubject to plan eligibility, terms, and guidelines. This is a summary list of benefits.\n\n Medical, dental, and vision benefits\n \n\n Paid time off plan (Vacation, Holidays, Volunteer, etc.)\n \n\n 401(k) savings plans\n \n\n Health Savings Account (HSA)\n \n\n Flexible Spending Accounts (FSAs)\n \n\n Health Lifestyle Programs\n \n\n Employee Assistance Program\n \n\n Voluntary Benefits and Employee Discounts\n \n\n Career Development\n \n\n Incentive bonus\n \n\n Disability benefits\n \n\n Life Insurance\n \n\n Parental leave\n \n\n Adoption benefits\n \n\n Tuition Reimbursement\n \n\n These benefits also apply to part-time employees\n \nThis position requires working onsite five days a week.\n \nVisa Sponsorship is not available for this position.\n \nPosting Dates:\n \nMarch 13, 2026 - March 27, 2026\n \nAny offer of employment is conditioned upon the successful completion of a drug screen. \n \nCaterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.\n \nNot ready to apply? Join our Talent Community.\n\n

About the Company

C

Caterpillar Inc

Caterpillar is a driving force in logistics, automation, financial services, power generators and many other industries. No matter what we do, our commitment to excellence in every aspect of our business has made the name Caterpillar a symbol of strength, respect and integrity all over the world. Caterpillar is a global company with opportunities to travel and work at locations across the US and abroad. We have manufacturing facilities in 21 countries, marketing headquarters in 11 countries and distribution centers in 19.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Manufacturing
FOUNDED
1925
WEBSITE
http://www.cat.com/