Service Center Supervisor - Full Time (97301)

Join our team as a Service Center Supervisor at Lancaster in Salem, OR, and contribute to a community-focused healthcare organization dedicated to making a difference beyond medical care.

• Lead the development and implementation of policies, monitor patient record accuracy, and ensure compliance with regulatory standards.
• Manage call center performance by tracking key metrics, providing guidance to staff, and building strong relationships with clinic teams.
• Coach, mentor, and evaluate staff, support their growth, and participate in recruitment and training efforts.
• Handle administrative tasks, analyze data for performance improvements, and ensure excellent patient communication.
• Qualifications include at least 5 years of call center or customer service experience, bilingual skills preferred, and proficiency in computer programs.
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  Our mission promotes inclusivity, compassionate care, and eliminating barriers to health. Contact

  jobs@yvfwc.org

  to learn more.