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Service Center Business Agent - Tier III

Best Buy

Brooks, Kentucky

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JOB DETAILS
SKILLS
Customer Experience, Customer Relations, Customer Support/Service, Desktop PC, Detail Oriented, Functional Testing, Identify Issues, Inventory Management, Laptop PC, Loyalty Programs, Maintenance Services, Microsoft Office, Mobile Devices, Operating Systems, Production Systems, Software Installation, Systems Administration/Management, Testing, Time Management
LOCATION
Brooks, Kentucky
POSTED
3 days ago

As a Tier III Service Center Business Agent, you'll perform advanced device configuration, repair and lifecycle services for business clients across a wide range of technology products. You'll complete complex work independently while acting as a subject matter expert for other Agents. You'll ensure a high-level of service quality, maintain strict data privacy standards and support workflow efficiency.

This role takes place at Geek Squad city, our 240,000-square-foot repair center in Brooks, Kentucky.

What you'll do
  • Provide timely follow-up and ultimate resolution for customers including phone, chat and other platforms
  • Complete functionality testing, quality testing and troubleshooting for repair, replacement, life cycle management and data sanitization
  • Partner with leaders to solve complex, long-term issues and inefficiencies to improve our customer experience and build brand loyalty
  • Maintain professionalism, emotional intelligence, empathy and optimism in all communications and interactions with customers
  • Use multiple systems (Breeze, OMS, STAR, GSX/AST2, OCIS, RSS, Linux, Gozer, Comergent, FMS and others) to document all interactions
Basic qualifications
  • 1 year of experience diagnosing, troubleshooting and configuring technology products such as desktops, laptops, mobile devices or related hardware
  • 6 months of experience applying operating systems, software installation or device imaging processes in a production or enterprise environment.
  • 6 months of experience using Microsoft Office Suite or comparable productivity tools
  • 1 year of experience using proprietary systems, inventory management tools, or workflow tracking systems
  • Ability to work independently in a fast-paced, high-volume environment with strong attention to detail
  • &

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/