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Service Center Assistant

Nesco Resource, LLC

Seven Hills, OH

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JOB DETAILS
SALARY
$16–$17 Per Hour
SKILLS
Brazilian Portuguese Language, Call Centers, Communication Skills, Continuous Improvement, Corporate Compliance, Corporate Policies, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Employee Retention, English Language, Establish Priorities, Follow Through, Identify Issues, Information Technology & Information Systems, Internet Application, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Organizational Skills, Performance Metrics, Policy Development, Portuguese Language, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Regulatory Compliance, Regulatory Requirements, Resolve Customer Issues, Service Level Agreement (SLA), Spanish Language, Systems Administration/Management, Team Player, Time Management, Writing Skills
LOCATION
Seven Hills, OH
POSTED
3 days ago

    Customer Service Center Assistant (Bilingual/Multilingual)

    Position Overview

    The Customer Service Center Assistant is responsible for servicing inquiries related to client programs and services via telephone and email for cardholders located in the United States, Latin America, and the Caribbean. This role is focused on delivering exceptional customer service, resolving issues efficiently, and ensuring compliance with established Service Level Agreements (SLAs).

    Representatives will leverage every customer interaction as an opportunity to enhance customer loyalty, reduce cardholder attrition, and strengthen the client's competitive position in the marketplace.

    Key Responsibilities

    Customer Service & Support

    Respond to cardholder inquiries via phone and email regarding client programs and services. Provide exceptional customer service to cardholders across the United States, Latin America, and the Caribbean. Drive first-contact resolution whenever possible while adhering to established procedures and policies. Investigate, troubleshoot, and resolve customer issues in a timely and professional manner. Accurately document customer interactions and required information within internal systems. Manage and appropriately escalate complex customer issues to supervisors when necessary.

    Operational Excellence

    Meet or exceed established Service Level Agreements (SLAs) and performance metrics. Demonstrate strong problem-solving skills to identify and prioritize solutions for customers. Effectively manage multiple priorities and customer interactions simultaneously. Maintain compliance with all company policies, procedures, and regulatory requirements. Support continuous improvement initiatives through ongoing learning and knowledge sharing.

    Team Collaboration

    Work collaboratively with team members to achieve departmental goals and service standards. Participate in cross-training initiatives supporting North American and Latin American programs. Contribute to a positive, customer-focused team environment.

    Required Competencies

    Exceptional customer service and customer relationship-building skills. Strong verbal and written communication abilities. High level of empathy, professionalism, and rapport-building skills. Ability to work independently while managing multiple priorities. Strong organizational and time management skills. Demonstrated problem-solving and decision-making capabilities. Ability to multitask in a fast-paced call center environment. Commitment to continuous learning and professional development. Strong attention to detail and accuracy.

    Language Requirements

    Required Languages:

    Openings:

    Language Qualifications

    Technical Requirements

    General Requirements

    Training & Schedule Information

    Training

    Work Schedule

    • English (Required)
    • Spanish (Preferred)
    • Brazilian Portuguese (Preferred)
    • Portuguese Speakers: 2 openings
    • Spanish Speakers: 3 openings
    • Fluent English communication skills (verbal and written).
    • Native or near-native fluency in Spanish or Brazilian Portuguese.
    • Ability to communicate professionally with customers in multiple languages.
    • Candidates will be cross-trained to support both North American and Latin American customer populations.
    • Strong PC and computer navigation skills.
    • Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
    • Experience utilizing web-based applications and internet tools.
    • Ability to manage multiple systems simultaneously while actively assisting customers.
    • Ability to quickly learn and navigate customer management platforms and internal software systems.
    • Comfortable working within a technology-driven environment.
    • Minimum of 1 year of call center or customer service experience required.
    • Ability to work in a fast-paced, high-volume environment.
    • Strong multitasking skills with the ability to manage competing priorities.
    • Ability to accurately capture and document customer information.
    • Experience handling customer escalations and difficult situations professionally.
    • Strong attention to detail and follow-through.
    • Team-oriented with a positive and engaged attitude.
    • Ability to consistently follow company policies, compliance standards, and procedures.
    • Estimated Training Start Date: July 10, 2026
    • Training Duration: 4 Weeks
    • Training Schedule: Monday – Friday, 8:30 AM – 5:00 PM EST
    • Service Center Hours: 8:00 AM – 8:00 PM EST
    • Shift schedules to be confirmed.

    •  

    Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

    Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    About the Company

    N

    Nesco Resource, LLC

    Companies need talent. You want job opportunities.

    That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
    Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.

    We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.

    When you need to find a job, we're your partner.

    COMPANY SIZE
    10,000 employees or more
    INDUSTRY
    Staffing/Employment Agencies
    EMPLOYEE BENEFITS
    Paid Sick Days, Parking, Performance Bonus, Employee Referral Program
    FOUNDED
    1956
    WEBSITE
    https://nescoresource.com/