Alliance/Partner Management, Architectural Services, Automation, Business Development, Business Growth, Commercial Construction, Commercial Real Estate, Communication Skills, Competitive Research, Continuous Improvement, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Dental Insurance, Driver's License, ERP (Enterprise Resource Planning), Employee Assistance Plan, Facilities Management, Hardware Repair, Leadership, Maintenance Services, Market Share, Market Tracking, Market Trend Analysis, Microsoft Office, Mobile Technology, Multitasking, Needs Assessment, Negotiation Skills, Organizational Skills, Performance Metrics, Preventative Maintenance, Process Improvement, Profit & Loss, Project/Program Management, Property Management, Relationship Management, Residential Construction, Revenue Growth, Revenue/Sales Reporting, Safety Standards, Safety/Work Safety, Sales, Sales Management, Sales Operations, Sales Pipeline, Sales Prospecting, Sales Strategy, Sales Tools, Strategic Accounts, Strategic Planning, Target Marketing, Team Player, Technical Strategy, Technology Sales, Time Management, Vision Plan, Willing to Travel
Position Summary
The Business Development Representative (BDR) - Commercial Service Division is responsible for driving revenue growth by developing new customer relationships and expanding existing accounts within the commercial glass and glazing service market. This role focuses heavily on generating and securing service opportunities including storefront repairs, emergency board-up services, door and hardware repairs, glass replacement, preventative maintenance programs, tenant improvement support, and ongoing facility service agreements.
The ideal candidate is a highly motivated sales professional with experience in the commercial construction, facilities maintenance, or glass and glazing industry who understands the urgency, responsiveness, and relationship-driven nature of commercial service work. This individual will play a critical role in expanding market share, strengthening strategic partnerships, and positioning the company as the preferred provider for commercial glazing service solutions.
This position requires a strong hunter mentality, operational awareness, relationship management skills, and the ability to work collaboratively with estimating, operations, dispatch, and project management teams to ensure exceptional customer experiences and profitable growth.
Key Responsibilities
Business Development & Sales Growth
- Identify, pursue, and secure new commercial service opportunities across targeted markets and industries.
- Generate recurring revenue opportunities through preventative maintenance agreements and national/regional service partnerships.
- Build and maintain a robust sales pipeline through prospecting, networking, referrals, cold outreach, and industry events.
- Conduct client meetings, site visits, and presentations to understand customer needs and position service capabilities effectively.
- Collaborate with leadership to establish territory growth strategies and revenue objectives.
- Track market trends, competitor activity, and emerging opportunities within the commercial service sector.
Commercial Service Focus
- Respond rapidly to incoming customer opportunities and urgent service requests.
- Understand service dispatch workflows, scheduling priorities, and operational capabilities to ensure accurate communication with customers.
- Help develop long-term service relationships versus one-time transactional work.
Customer Relationship Management
- Serve as a primary point of contact for prospective and key commercial service clients.
- Establish trust-based relationships through responsiveness, professionalism, and solution-oriented communication.
- Conduct regular account reviews and customer follow-ups to identify additional opportunities.
- Maintain high levels of customer satisfaction and retention.
- Assist in resolving escalated customer concerns by coordinating with operations and leadership teams.
- Ensure all customer interactions align with company values, safety standards, and service expectations.
Sales Strategy & Technology Utilization
- Maintain accurate and timely reporting on sales activity and performance metrics.
- Leverage technology and data to improve prospecting efficiency, customer engagement, and pipeline visibility.
- Support leadership initiatives focused on innovation, automation, and process improvement within the sales organization.
- Use digital tools, virtual meetings, and mobile technology to maximize responsiveness and market coverage.
Collaboration & Cross-Functional Partnership
- Ensure smooth handoff of awarded work from sales to operations.
- Participate in operational meetings to stay aligned on scheduling, service capacity, and customer priorities.
- Assist with strategic account planning and large client development initiatives.
- Support continuous improvement initiatives focused on scalability, customer experience, and profitability.
Qualifications
Required Qualifications
3+ years of business development, sales, or account management experience within one or more of the following:
Glass and glazing
Commercial construction
Building materials
Facilities services
Exterior building services
Commercial maintenance industries
Proven track record of generating new business and growing customer accounts.
Strong understanding of commercial service operations and customer expectations.
Excellent communication, negotiation, and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment.
Self-starter with strong organizational and time management abilities.
Proficiency with CRM platforms, Microsoft Office Suite, and sales reporting tools.
Valid driver's license and ability to travel within assigned territory.
Preferred Qualifications
- Experience specifically within commercial glass service and repair operations.
- Existing relationships with property management groups, general contractors, or facility management organizations.
- Knowledge of glazing systems, storefront systems, entrances, hardware, and commercial building envelopes.
- Experience selling recurring service agreements or maintenance programs.
- Familiarity with ERP systems and service dispatch software.
Binswanger Glass offers clients glass and glazier solutions that will help restore, transform and increase the beauty of their home or commercial property. We use our 150 years of experience in the industry to provide proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Binswanger Glass is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products within the construction and residential markets in the United States.
Best in Glass Benefits
Binswanger Glass offers a comprehensive benefits package for all full-time employees:
- Industry-leading Compensation
- Medical, Dental, and Vision Insurance Plans
- 401K with employer match
- 100% Company-paid Short-Term Disability and Life Insurance
- Supplemental Life Insurance and additional Voluntary Benefits
- Personal Health Advocate
- Employee Assistance Program
- Tuition Reimbursement
- Generous Paid Time Off (PTO) including 9 annual holidays
- Daily Pay
EEO/AA Employer/F/M/disabled/veterans
B
Binswanger Enterprises, LLC
Binswanger Glass was founded in 1872 when Samuel Binswanger opened a small glass store in Richmond, Virginia. The new business thrived in the reconstruction era that followed the Civil War.
Soon Samuel’s four sons joined him in business and the company began serving clients throughout the South.
The early 1900s were a time of growth. By 1903, the Richmond office could no longer handle all the business and a branch was opened in Memphis. In 1923, a second branch was opened in Houston.
The 1930s were a time of hardship. The financial crash of 1929 hit the nation hard. Everywhere men were selling apples on street corners, and “brother, can you spare a dime?” was the song of the day. Fortunately, Binswanger Glass was financially strong with the resources to withstand an economic disaster. The company was also committed to taking care of its employees and serving its customers. Although hundreds of thousands of dollars could have been saved by cutting wages, working shorter hours, and laying off employees, Binswanger chose to suffer years of losses rather than sacrifice its employees or lower its customer service standards.
Binswanger Mirror was founded in 1947. The company’s investment in people and customer service paid off. After the Depression, the company began to grow again, and in 1947, Binswanger Mirror was established to meet the increasing demands of a post-war customer base and take advantage of the building boom that followed World War II. In the 1940s, Binswanger Glass sold a full line of glass and mirror products as well as garage doors, mantels, kitchen cabinets, breakfast nooks, and exterior doors. Dealer cost for top quality folding attic stairs was $69! When Binswanger Glass celebrated its 75th anniversary in 1947, there were 13 branches in 15 southern and southwestern states.
By 1955, Binswanger had nearly 1,000 employees and 21 warehouses. By 1974, Binswanger responded to a growing need in the furniture industry by founding Glasscraft, the first company to produce heavy glass tabletops. Manufacturing operations were set up in Memphis, and soon glass tabletops were seen in prestigious homes and offices all over America. Their commitment to excellence is why Glasscraft was chosen to engrave the 57,000 names on the Vietnam War Memorial in Washington, D.C.
Today, Binswanger Glass, has 70 locations in 14 states. Binswanger Glass is one of the biggest installers of glass and glass-related products for residential and commercial use and is a major installer of Auto Replacement Glass in the country. Binswanger Glass is also a leader in glass retailing, providing framed mirrors, shower enclosures and replacement glass to the general public.
500 to 999 employees
http://www.binswangerglass.com/