Service Business Development Coordinator

Who We Are

If you’re ready to take your career to the next level, this opportunity with LeadCar Toyota Mankato could be right for you! At LeadCar Toyota Mankato, our goal is to provide quality products and services with honesty, integrity, and absolute commitment to our customers’ total satisfaction. Located in Mankato, Minnesota, our experienced Sales & Service teams are trained to stay current on our products and make our customer’s goals a priority. We are seeking applicants who share the same values and are interested in a career opportunity with our company.

Earnings Potential

The wage range for this role is $18.00 to $20.00 per hour. Hourly Wage is just on part of our total rewards package which additionally includes performance bonuses for eligible roles, commissions, and competitive benefits.

Job Summary

Our Business Development Representative is responsible for professional scheduling of appointments and making outbound calls for the service department in a manner that promotes a smooth flow of appointments through service and maximizing customer convenience.

Essential Duties and Responsibilities

• Answering incoming calls to provide information, schedule appointments and receive/verify customer and vehicle information.
• Referring customers who have questions about work performance and additional completed services to the Service Advisor or other appropriate personnel.
• Providing accurate cost and time estimates for needed maintenance and repairs.
• Provides recommendations to customers on maintenance needs based on time and mileage of customers vehicle.
• Contacting customers on missed appointments and rescheduling.
• Handling customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate personnel for resolution.
• Performing service follow-up calls to customers verifying the service visit and repairs were satisfactory. Addresses any problems the customer may have had and asks for a completely satisfied Customer Satisfaction (CSI) survey score.
• Contacting customers regarding declined services and special offers that may be available.
• Perform other various duties and projects as assigned by the management team.

Qualifications and Requirements

• Must have strong phone skills.
• Must have excellent verbal and written communication skills.
• Must provide excellent guest/customer service.
• Must possess strong computer skills and have ability to navigate/operate several systems at once.
• Previous experience in customer service position and phone call handling preferred, but not required.

What We Offer

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefit Insurance, including Life Insurance, Short and Long Term Disability Insurance, Accident Insurance, and more! 
• 401(K) Retirement Plan + Employer Discretionary Match
• Paid Time Off - 48 hours (6 days) on Date of Hire + up to 3 additional days during your first year of hire, dependent on calendar quarter in which you are hired. 
• 6 Paid Holidays per year
• Employee Discounts
• Employee Referral Program
• Continued training through the Company and our manufacturer

If this opportunity interests you, we invite you to apply and thank you for considering the LeadCar Toyota Mankato team. Now is the time to take the next step in your career and your future. Apply today!

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing hr@leadcar.com.