Service BDC - Porsche Boston

About AsburyHerb Chambers is part of Asbury Automotive Group NYSE ABG a Fortune 500 company and one of the largest franchised automotive retailers in the United States.

We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members guests and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

At Asbury we work together to provide exceptional experiences for our guests while promoting a fun supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Compensation

45000-50000 annually The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry education ect.

Job Description

Do you have a passion for developing relationships providing exceptional guest experiences and being an innovator in the automotive industry As a BDC Service Agent you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

We are looking for an energetic customer-focused BDC Service Agent who will help us redefine the car-buying experience. Our BDC Business Development Center Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner.

Responsibilities

• Identify customer needs provide information on service appointment availability
• Partner with the service advisors research issues and provide solutions or alternatives
• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide information on shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly

Requirements

• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls ranging from 50 calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail sales service BDC receptionist call center or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast-paced environment
• Various language proficiency is always a plus
• Team player
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens background and drug test

Benefits

• Pay and Recognition
• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)
• Insurance (medical vision dental accident critical illness and hospital indemnity plans)
• Up to 12 weeks paid pregnancy leave disability leave
• Paid Parental Leave
• Health savings
• Flex spending accounts tax-free
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance
• Learning Tuition Assistance and Career Development
• Digital career path tool to assist with career development
• Continuous training through Asburys Internal Learning Management System
• Professional growth and development opportunities

Additional Advantages

• Technician
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives which includes paid volunteer hours
• Employee referral program with bonus opportunities

Equal Opportunity Employer

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race color religion sex national origin age disability pregnancy sexual orientation gender identity genetic information or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.