Service BDC Customer Service Agent

The Service Business Development Center (BDC) Agent will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department and acting as the first point of contact for our customers.

Description of the role:

As a Service BDC Customer Service Agent at Way Scarff Ford in Auburn, WA, you will be responsible for providing exceptional customer service and handling inquiries related to automotive services and repairs.  This position will be working Monday thru Friday 9:30am to 6:00pm

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Schedule service appointments and follow up with customers
• Provide information on services, pricing, and other relevant details
• Maintain accurate records of customer interactions
• Collaborate with service advisors and technicians to ensure customer satisfaction
• Assist in valeting customer vehicles after 4:30pm

Requirements:

• Prior customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks
• Knowledge of automotive services is a plus
• Valid drivers license
• qualify for company insurance by meeting requirements

Benefits:

• Competitive hourly compensation: $18.00 - $21.00 per hour
• Health insurance and retirement plans
• Paid time off and holiday pay

About the Company:

Way Scarff Ford is a well-established automotive dealership in Auburn, WA, known for its commitment to customer satisfaction and quality service. Join our team and be part of a dynamic work environment where you can grow and achieve success.

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