Automotive Repair and Maintenance, Business Development, Calendar Management, Communication Skills, Computer Skills, Customer Satisfaction, Customer Support/Service, Data Entry, Driver's License, Marketing Campaign, Multitasking, Record Keeping, Team Player, Telephone Skills
Join our team at Independence Mazda as a Service BDC (Business Development Center) representative in Charlotte, NC. In this role, you will be the primary point of contact for our service customers, assisting with appointment scheduling, follow-ups, and providing excellent customer service to enhance the overall service experience.
Responsibilities
- Answer inbound service calls and schedule service appointments efficiently
- Perform outbound service calls and schedule service appointments efficiently
- Follow up with customers regarding service reminders and vehicle maintenance
- Maintain accurate records in the service database
- Assist the service department with customer inquiries and concerns
- Promote service specials and assist in marketing campaigns
- Coordinate with technicians and service advisors to ensure customer satisfaction
Requirements
- Strong communication and customer service skills
- Basic computer proficiency and data entry skills
- Ability to multi-task and work in a fast-paced environment
- Previous experience in automotive service or customer service is preferred
- Positive attitude and team-oriented mindset
- Valid drivers license
Benefits
- Competitive hourly wage of $15.00 per hour, paid bi-weekly
- Opportunities for advancement and career development
- Supportive and friendly work environment
- Employee discounts and incentives
About the Company
Independence Mazda is a reputable dealership located in Charlotte, NC, committed to providing quality vehicles and exceptional customer service. We pride ourselves on maintaining a supportive workplace where employees can grow and thrive while serving our community's automotive needs.
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