Dealership:L0029 Lithia Hyundai of Fresno
Lithia Hyundai of FresnoService BDC Administrator/Call Center Representative#1 Hyundai Dealer in Northern California#6 Ranked in the Country for Best Dealership to Work For
Fresno Hyundai is looking for a motivated and customer-focused Service BDC Administrator / Call Center Representative to join our growing team. This role is ideal for someone who enjoys helping customers, multitasking in a fast-paced environment, and providing excellent customer service over the phone and in person.
Responsibilities
Handle inbound and outbound customer calls professionally and efficiently
Schedule service appointments using dealership software
Follow up with customers regarding appointments and service needs
Assist the service department with customer communication and coordination
Perform light administrative duties including filing, scanning, and copying documents
Maintain accurate customer records and appointment information
Provide exceptional customer service and support
Qualifications
Strong communication and customer service skills
Comfortable handling high call volumes
Basic computer and data entry skills
Ability to multitask and stay organized
Previous call center, receptionist, or dealership experience preferred but not required
Positive attitude and team-oriented mindset
We offer the best-in-class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
The Hourly pay for this position is $20.00.
Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.