Service and Solutions Representative

AboutLearningWithoutTears(LWT)

At Learning Without Tears, we're more than just a company; we're a passionate, family-owned community on a mission to revolutionize education. We believe that learning should be engaging and joyful,whichiswhywecreateinnovative,funproductsanddigitalresourcesthatempowereducatorsand inspire children.

Every day, our commitment to collaboration and creativity propels us forward. We're dedicated to embracingchange,strivingforexcellence,andsimplifyingprocessestocreatealastingimpactinthe lives of educators and learners alike.

Joinourdynamicteamandbeapartofsomethingtrulytransformativeasweshapethefutureof education together!

The CustomerService and Solutions Representativeis responsible for delivering the best customer support experience to our customers and assistance in managing a revenue book of business.  The CustomerService and Solutions Representative will be successful by providing high quality and efficient customer service experience on LWT product lines.

WhatYou'llBe Doing:

• Deliver excellent customer service by responding to customer inquiries via phone,email or chat and provide advanced technical troubleshooting for digital products across multiple systems.
• Meet established SLAs for customer support engagement while delivering timely, accurate, and customer-focused resolutions.
• Support customer relationships during service interactions by asking targeted questions to understand customer needs and guide them toward appropriate LWT solutions.
• Maintain consultative level knowledge of LWT's products and solutions to assess the developmental needs of educationalprograms in order to make appropriate product recommendations.
• Collaborate cross-functionally with Sales, Product Operations, and Digital Implementation teams to ensure seamless customer handoffs.
• Process and provide efficient and accurate entry of customer orders into LWT's order fulfillment database, minimizing errors and maintaininga high level of productivity.
• Maintain clear and accurate case documentation to ensure visibility, continuity, and effective cross-team collaboration.
• Demonstrate an ongoing mastery of LWT's products and services.
• Understand the K-12 educational competitive landscape.

Your Experience & Qualifications:

• B.A. or B.S.or related experience preferred
• 1+ years' experience in customer service
• Technical support, troubleshooting, and expertise with both physical and digital products preferred
• Demonstrated experience building relationships with customers and managing projects
• Ability to operate in a highly efficient manner by multitasking in a fast paced, goal-oriented environment
• Exceptional planning, organizational, analytical, prioritization, and detail-oriented skillswhen working across multiple systems
• Strong passion for exceeding customer expectations
• Proven track record of meeting and exceeding customer satisfaction metrics
• Excellent interpersonal, written, and oral communication skills
• Functional knowledge of MS Office and proficient in the use of technologyincluding working with a CRM and ERP
• Experience supporting K-12 customers preferred

Why Work with Us?

• Mission-Driven Impact: Join a team passionate about making a difference and driving positive change.
• Growth and Development:We invest in your success with ongoing learning and career opportunities.
• Work-Life Balance:Enjoy flexible work options, generous PTO, and wellness support.
• Inclusive Culture:We foster a diverse, collaborative, and supportive workplace.
• Competitive Benefits:Receive competitive pay, comprehensive benefits, and employee recognition.

Apply now at https://www.lwtears.com/join-our-team

Learning Without Tears is an Equal Opportunity and Affirmative Action Employer.